Reservations & Events Coordinator

SUMMARY:

We are looking for a Reservations & Events Coordinator who will be responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner for our client.

POSITION INFO:

We are looking for a Reservations & Events Coordinator who will be responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner for our client.

Responsibilities:

• Handle all reservations & events enquiries (email/telephone/guests/site inspections)
• Return telephone calls of guests who left a message within 15 – 20 minutes upon receipt from receptionists
• Manage quotes, invoices and payments for special holidays like Christmas, Mother’s Day and Valentine’s Day and ensure pre-payments have been received
• Coordinate helicopter landings with helicopter companies and the security team
• Responsible for all pre-reservation/event correspondence
• Conduct site inspections with potential clients
• Coordinate and communicate with all suppliers for events
• Finalize menus for functions with guests and the Head Chef
• Discuss all events with the Hospitality- and Restaurant Managers, regarding any special requests
• Organize and manage in-house events and functions with the Marketing Team
• Distributing function sheets to all departments (10 days, 5 days and 1 day before event)
• Provide Switchboard Operators with upcoming event details to update the Daily Function Forecast
• Continually following up with reservation and event enquiries and making sure Dineplan is up to date with all reservations
• Confirm all lunch reservations via telephone and email (if guests do not answer) from 10h00 until 11h00 daily and dinner reservations from 13h30 until 16h00
• Assist as needed and when short staffed as Switchboard Operator or Hostess at the Restaurant.
• Able to assist and perform the duties of reservations, switchboard and hostess when needed

Requirements:

• Grade 12
• A relevant tertiary qualification (Diploma or Degree) will be advantageous
• 1-3 years’ Events/Reservations experience in either Relais & Chateaux or 5-star establishments
• Experience working with Dineplan (or similar system)
• Excellent computer (MS Office packages) and administrative skills
• Excellent ability to pay attention to detail
• Stress tolerance & able to work under pressure
• Excellent interpersonal and communication skills in English
• Strong customer service orientation with excellent people skills
• Excellent telephone etiquette
• Planning & Organizing skills
• Able to work weekends and public holidays
• Able to take responsibility and work independently
• Honest, Reliable and Adaptable
• Own reliable transport
• Comfortable in dealing with very distinguished clientele

NB! This job is now closed. You can apply for other jobs by uploading your CV.