SUMMARY:
New role is available for an Reservationist/Receptionist for our client in the hospitality industry, based in the Addo area Eastern Cape.
POSITION INFO:
Key Responsibilities:
- Handle reservations, cancellations, and guest inquiries via phone and email
- Handle bookings for restaurant
- Manage check-ins and check-outs efficiently
- Provide information about accommodation, facilities, and local attractions
- Maintain accurate records and always ensure excellent guest service
- Assist with administrative and front-office duties as required
- Group welcoming from Safari drives
- Assist in Curio shop
Requirements:- Previous experience in hospitality, front office, or reservations
- Minimum 3 years of experience in a 4 or 5-star lodge/hotel/resort environment.
- Strong communication and customer service skills
- Computer literacy (MS Office; Xero, POS & reservation systems advantageous)
- Willingness to work flexible hours including Weekends
- Able to work under pressure and be able to multitask
- Must have knowledge of all accommodation rates
- Own Transport
