Reservationist

SUMMARY:
Key Performance Areas of this position include:

Respond to website, email and telephonic enquiries accurately, timeously and courteously
Handle guest enquiries while establishing rapport with guests during booking process
Maintain effective customer relationships and actively resolve guest complaints, where possible; exercise judgement when escalating it to the Reservations Manager
Ensure accurate information, quoting, booking and detailed capturing of reservations
Maintain client database to ensure all guest information/details are complete
Assist with maintaining an efficient administration system within the department
Maximise sales, upselling of other revenue streams
Develop in-depth product knowledge of all lodges, activities and USPs
Keep lodges/relevant departments informed; follow up with regards to special instructions

POSITION INFO:
Minimum criteria required:

Qualification: Degree or equivalent from reputable hotel school
Prior Front of House experience at a 5 star luxury property
3 years’ experience in a similar position at a 5 star luxury property

Competencies required:
Excellent command of the English language (Spoken and written)
Excellent communication skills with high level of telephone etiquette
Computer experience: Microsoft Outlook, Microsoft Word, Microsoft Excel, Protel PMS
Experience in tele-sales (shifts: 07-16h00/09-18h00/12-21h00 and 08-16h00 w/end&PH)
High degree of confidentiality and integrity
Ability to work in a challenging and demanding environment
Well organised team player, capable of working independently, meticulously and with initiative

NB! This job is now closed. You can apply for other jobs by uploading your CV.