SUMMARY:
ResLife Coordinator Jobs | Student Accommodation | Student Engagement | Residence Life | Student Experience | Durban, KwaZulu Natal
ResLife Coordinator – Student Accommodation
Are you passionate about creating a student residence where students feel connected, supported and part of a genuine community?
An established Student Accommodation Property Management Company is looking for a dynamic, approachable and highly organised ResLife Coordinator to support its residence life and student engagement programme.
This is a people-focused role at the heart of the student accommodation experience. You will help coordinate student engagement initiatives, residence events, orientation activities, wellness programmes, student communication and community-building initiatives, while also supporting students with residence-related queries and concerns.
The role forms part of Residence Operations / Student Engagement and reports to the Residence Manager / Regional Property Operations Manager.
About the Role
As the ResLife Coordinator, you will help create a positive, engaging and inclusive residence environment where students can connect, participate and thrive.
Your focus will be on student experience, residence culture, community development, communication, events and student wellbeing, while ensuring students' operational needs and concerns are addressed effectively.
You will work closely with residence operations teams, student leaders and management to identify student needs, improve engagement and ensure residence life initiatives contribute positively to the overall student experience.
POSITION INFO:
Student Engagement & Residence Life
You will coordinate and support initiatives designed to build a strong and positive student community.
Responsibilities include:
- Developing and coordinating student engagement initiatives
- Planning residence life programmes and campaigns
- Supporting student orientation activities
- Coordinating wellness initiatives
- Planning and supporting student events and community activities
- Encouraging student participation
- Building a strong sense of belonging within the residence
- Identifying student needs and engagement gaps
- Gathering student feedback on events, facilities, services and the overall residence experience
Student Support & Communication
You'll also be an important point of contact for students.
You will:
- Assist with student queries, concerns and residence-related matters
- Document and follow up on student complaints
- Escalate concerns when necessary
- Communicate residence updates, notices, rules and reminders
- Assist management in identifying recurring student concerns
- Ensure sensitive student matters are handled professionally and confidentially
- Provide students with clear and professional feedback
This requires someone who is approachable and empathetic while still professional, organised and able to follow appropriate escalation processes.
Student Leaders, Residence Assistants & Sub-Wardens
The ResLife Coordinator will assist with the coordination and guidance of Sub-Wardens, Residence Assistants, Student Life Interns and other student leaders, where applicable.
You may assist management with:
- Shortlisting and interview coordination
- Selection of Student Life Interns and Residence Assistants
- Ongoing coordination and guidance
- Monitoring student leader performance
- Identifying training and support requirements
- Coordinating after-hours support responsibilities
- Handover and escalation processes
- Monitoring participation in approved residence initiatives
- Ensuring appropriate standards of conduct
The role may require after-hours work when operationally necessary.
Events, Administration & Reporting
Strong administration is an important part of this position.
You will maintain accurate records relating to:
Student Events | Event Attendance | Student Engagement | Complaints | Student Concerns | Actions Taken | Student Feedback | Risks | Improvement Areas
You will also assist with residence calendars, communication plans, event trackers and post-event feedback reports, ensuring information is accurate and submitted within required timelines.
What Success Looks Like
Success in this role is about more than running events.
You'll be measured on the impact you have on the overall student experience and residence community, including:
- Student satisfaction
- Quality and speed of responses to student concerns
- Professional communication
- Event participation and attendance
- Student feedback
- Effective support of student leaders
- Accurate residence life reporting
- Positive residence culture
- Strong community engagement
Qualifications & Experience- Matric / National Senior Certificate is required.
- A relevant qualification or experience in any of the following will be advantageous:
- Student Support | Residence Life | Student Affairs | Hospitality | Property Operations | Social Sciences | Community Development | Events Coordination
- Previous exposure to student accommodation, student engagement, residence operations, community development or events coordination would be particularly relevant.
- You will also need strong administrative, communication and reporting skills, while experience working with students and diverse residence communities will be advantageous.
The Person We're Looking For
We're looking for someone who is:
- Approachable and people-focused
- An excellent communicator
- Passionate about the student experience
- Strong at building relationships with students
- Organised and able to manage multiple priorities
- Confident coordinating events and activities
- Professional when handling complaints or conflict
- Discreet when dealing with confidential matters
- Solutions-focused
- Comfortable collaborating with operations, facilities and residence teams
- Calm under pressure
Relevant Job Titles
Candidates may currently be working as a:
ResLife Coordinator | Residence Life Coordinator | Student Life Coordinator | Student Experience Coordinator | Student Engagement Coordinator | Residence Coordinator | Student Affairs Coordinator | Student Support Coordinator | Residence Life Officer | Student Liaison Officer | Student Community Coordinator | Campus Life Coordinator | Student Services Coordinator | Residence Assistant Coordinator | Community Engagement Coordinator | Events & Student Engagement Coordinator
Apply Online
If you enjoy working with students, creating engaging experiences, building communities and making residence life better, this could be an excellent opportunity for you.
