Relief Consultant

SUMMARY:
Leading Safari Company offering safaris with heart, purpose and authenticity based in Westlake, Cape Town is currently looking for an experienced Relief Travel Specialist.
 
 As the Relief Travel Specialist you will play a vital role in ensuring seamless operations by stepping in to manage consultant desks during periods of leave, whether sick, annual, or educational.
 
You will handle requotes, proposals and bookings with precision. With strong destination knowledge, creative itinerary design skills and a calm, professional approach, you will maintain clear communication with agents, sales teams and supplier partners.
 
Driven by curiosity and a “can‑do” attitude, you will uphold the values of care for people, land, and wildlife ensuring exceptional service delivery at all times.

POSITION INFO:
Duties:
 
Oversee teammates’ desks during consultant leave and manage requotes/proposals.
Assist with brochure quotes and agent/hosted educational bookings in collaboration with Sales.
Support system implementation and testing of new procedures.
Chase provisional bookings and follow up on dead leads during quiet periods.
Load bookings during peak periods and design creative itineraries.
Maintain clear communication with agents, Sales, supplier partners, and colleagues.
Participate in rotational emergency duty and weekly early/late shifts.
Deliver calm, professional service to agents and guests.
Uphold values of care for people, land, and wildlife.
 
Requirements:
 
Grade 12
A formal travel & tourism qualification
At least 3–5 years inbound tour consulting experience required.
Tourplan, WETU and Microsoft systems knowledge
Strong knowledge of South Africa, Southern & East Africa.
Methodical, creative, patient, energetic, flexible, decisive, and adaptable.
Excellent interpersonal skills and sense of urgency.
Passionate about guest delight, diligent, and self-motivated.
Willing to share knowledge, inspire others, and driven by motivation
Administration-focused, creative, detail-oriented, adaptable, and resilient under pressure.
Solid understanding of terms, conditions, product knowledge, and destinations.
Knowledge of travel industry channels and markets.
Business acumen for strategy and commercial decisions.
Sales methodologies, problem-solving, and teamwork.