Regional Manager - based in Cape Town CBD

COMPETENCY TABLE (Ranked in order of importance) COMPETENCIES DESCRIPTION

• Influencing and Negotiation
• The capacity to use verbal and non-verbal communication skills to influence an audience and gain win-win agreements to proposals, plans or ideas
• Problem solving
• The ability to describe a problem effectively, gather and analyse information and create options in order to generate a workable solution
• Drive and Initiative
• The orientation towards energetically pursuing goals and activities in a sustainable manner
• An individual’s readiness to act on opportunities and pursue goals beyond what’s required or expected of them
• Resilience and Stress Management
• The capacity to be optimistic, take a long-term view of success and failure and persist in pursuing goals despite obstacles and set-backs (includes the capacity to bounce back from adversity)
• The ability to accept criticism and dealing calmly and effectively with high stress situations.
• Customer Service Orientation
• The willingness to anticipate, recognise and meet the needs of internal and external customers (however defined in the role)
• Knowledge of principals and processes for providing customer and personal services. This includes customer needs assessments, meeting quality standards for services and evaluation of customer satisfaction
• Planning and Organising
• The capacity to break down a large task into subtasks or sub-goals, to anticipate obstacles and evaluate alternatives. Includes needs identification (recognising gaps between the current situation and a desired outcome), as well as the ability to define tasks needed to accomplish goals and assign and co-ordinate people, tasks and resources to ensure an efficient flow of work
• Commercial and Financial Acumen
• The capacity to understand relevant financial and commercial knowledge and apply this knowledge in a practical manner
• Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Analytical Thinking
• The ability to be systematic and rule-oriented in gathering, reviewing and evaluating data from a variety of perspectives
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or the approach to problems
• Monitoring and Measuring
• The capacity to define, encourage and evaluate staff performance in relation to clearly defined objectives, time-lines and performance standards; includes the ability to identify and implement appropriate measures and benchmarks
• Assertiveness
• The ability to hold one’s own in the face of opposition and exert one’s influence confidently and firmly
• Networking
• The capacity to develop a wide network of business contacts and use influential people as agents to accomplish one’s own objectives
• Work with Suppliers to bring in effective marketing displays for the sales floor and store windows
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing

KEY SKILLS:

• Financial Management
• Housekeeping
• Asset Management  - stock, cash & vehicles
• Safety and Security
• HR Management
• Marketing and Business Development
• Estate Management
• Administration
• Customer Service
• Merchandising
• Store Visits
• Self Management 

Required qualifications and experience:

MINIMUM QUALIFICATIONS

• Tertiary Education
• Marketing or related would be an Advantage – NQF – 6

MINIMUM EXPERIENCE

• 6-9 Years’ experience in retail environment (FMCG)
• Liquor Industry required
• 4-5 Years experience in a managerial position JOB PURPOSE
• To manage the efficient daily operations of the liquor store outlets under his/her control in accordance with company policy and procedures