Regional Manager: Hygiene & Pest Control

KEY RESPONSIBILITIES:

• Ensure Operational excellence in service delivery
• Adopt an initiative geared towards Integrated Operational Excellence
• Ensure customer satisfaction across the region
• Improve the Integrated operational systems, process and policies in support of the Organization’s mission, specifically, support better management reporting, information flow, Client relations and organizational planning
• Ensure Client retention
• Assist with business growth
• Drive cost saving initiative
• Responsible as functional leader for developing operations management, and service talent within Excellerate Services
• Interact with the Senior Management to ensure the appropriate infrastructure requirements are specified and functioning in accordance with the Company policies and procedures
• Interact with the K.A.M.’s on all reconciliation and items impacted by Operations. I.e.: Contract Adjustments/ New Quotations and Payment Conditions.
• Be the central escalation point for operations service issues in the Region
• Operate within the budget and utilize tools provided
• Support the Operational teams in gaining new clients including key meetings with prospective or new clientele
• Lead initiatives to design or improve processes and performance
• Drive best practice across the region
• Lead operational meetings as required
• Ensure compliance with regulatory policies and procedures, policy terms and conditions and current relevant legislation and regulations in accordance with Landscaping, Pest Control and Hygiene Industry.
• Communicate effectively at all levels of the business
• Debtors
• Fleet Management
• Enforce the Company’s Disciplinary ‘Code of Conduct
• ’Managing productivity of KAM, CO’S and all team members

MINIMUM REQUIREMENTS:

• Solid Computer Proficiency
• Matric Certified
• NQF 7 Tertiary Qualification
• Short Courses related to Property Care advantageous
• Proven Track Record in Operations Management, preferably Hygiene & Pest Control
• Driver’s License Code 08 and own reliable vehicle
• Solid Risk Assessment and Site Survey experience
• 5 years of direct Management experience in the Property Care/Hygiene Industry
• 5 years of Senior Management experience with strong integrated knowledge of the Business
• Knowledge of the Property Care Industry regulations including Operational and Client requirements
• SHEQ knowledge will be advantageous

COMPETENCIES:

• Strong Problem-solving skills
• Excellent People Management skills
• Proven negotiation and influencing skills
• Excellent verbal and written communication skills
• Demonstrated commitment to high ethical standards within a diverse workplace
• Strong commitment to service and quality standards as well as Client Satisfaction
• Demonstrated experience in coaching, motivating, developing and leading a professional Team
• Demonstrated leadership and vision in managing staff groups and major projects
• Flexible and collaborative work style including commitment to get required output and resoling operational problems timeously