Regional Manager: Hygiene & Pest Control

 

Recruiter:

HR Genie

Job Ref:

Regional Manager

Date posted:

Thursday, March 17, 2022

Location:

Johannesburg, South Africa

Salary:

Market related


SUMMARY:
The primary responsibility of the Regional Manager is to implement an effective operations model wit

JOB DESCRIPTION:

KEY RESPONSIBILITIES:

  • Ensure Operational excellence in service delivery
  • Adopt an initiative geared towards Integrated Operational Excellence
  • Ensure customer satisfaction across the region
  • Improve the Integrated operational systems, process and policies in support of the Organization’s mission, specifically, support better management reporting, information flow, Client relations and organizational planning
  • Ensure Client retention
  • Assist with business growth
  • Drive cost saving initiative
  • Responsible as functional leader for developing operations management, and service talent within Excellerate Services
  • Interact with the Senior Management to ensure the appropriate infrastructure requirements are specified and functioning in accordance with the Company policies and procedures
  • Interact with the K.A.M.’s on all reconciliation and items impacted by Operations. I.e.: Contract Adjustments/ New Quotations and Payment Conditions.
  • Be the central escalation point for operations service issues in the Region
  • Operate within the budget and utilize tools provided
  • Support the Operational teams in gaining new clients including key meetings with prospective or new clientele
  • Lead initiatives to design or improve processes and performance
  • Drive best practice across the region
  • Lead operational meetings as required
  • Ensure compliance with regulatory policies and procedures, policy terms and conditions and current relevant legislation and regulations in accordance with Landscaping, Pest Control and Hygiene Industry.
  • Communicate effectively at all levels of the business
  • Debtors
  • Fleet Management
  • Enforce the Company’s Disciplinary ‘Code of Conduct
  • ’Managing productivity of KAM, CO’S and all team members

MINIMUM REQUIREMENTS:

  • Solid Computer Proficiency
  • Matric Certified
  • NQF 7 Tertiary Qualification
  • Short Courses related to Property Care advantageous
  • Proven Track Record in Operations Management, preferably Hygiene & Pest Control
  • Driver’s License Code 08 and own reliable vehicle
  • Solid Risk Assessment and Site Survey experience
  • 5 years of direct Management experience in the Property Care/Hygiene Industry
  • 5 years of Senior Management experience with strong integrated knowledge of the Business
  • Knowledge of the Property Care Industry regulations including Operational and Client requirements
  • SHEQ knowledge will be advantageous

COMPETENCIES:

  • Strong Problem-solving skills
  • Excellent People Management skills
  • Proven negotiation and influencing skills
  • Excellent verbal and written communication skills
  • Demonstrated commitment to high ethical standards within a diverse workplace
  • Strong commitment to service and quality standards as well as Client Satisfaction
  • Demonstrated experience in coaching, motivating, developing and leading a professional Team
  • Demonstrated leadership and vision in managing staff groups and major projects
  • Flexible and collaborative work style including commitment to get required output and resoling operational problems timeously

 

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