Regional Cash Processing Centre (CPC) Manager

SUMMARY:
Responsible for ensuring the overall operational efficiency and financial performance

POSITION INFO:

About the Role

We are seeking a highly experienced and strategic Regional Cash Processing Centre Manager to lead our cash operations across the Kwa Zulu Natal region. This is a critical leadership role responsible for ensuring the overall operational efficiency, financial performance, and regulatory compliance of all cash-related operations, including Cash Centres, ATM services, and branch cash handling.

The successful candidate will drive reliable, secure, and cost-effective cash solutions, achieving regional financial targets and maintaining world-class service delivery.

Key Responsibilities Include:

• Strategic & Financial Oversight: Manage the regional budget and P&L for cash operations, including capital expenditure on equipment. Define and track KPIs (e.g., cost-per-note processed) and lead cost optimisation initiatives.

• Operational Excellence: Establish and enforce standardised operating procedures (SOPs) across all sites. Oversee infrastructure and physical security, and serve as the regional escalation point for major operational and security incidents.

• Compliance, Risk & Security: Ensure full compliance with all relevant legislation, including Anti-Money Laundering (AML), Company policies, and industry standards (e.g., SARB, ROCC). Implement robust internal controls and manage internal/external audits.

• People Leadership: Manage, coach, and mentor Cash Managers, Supervisors, and operational staff. Oversee regional talent management, recruitment, retention, and ensure all personnel are fully trained and certified.

• Client Management: Focus on client retention by preventing contract loss due to poor service delivery. Conduct formal customer meetings and ensure all Customer SLAs are met monthly.

• Health and Safety: Actively participate in the design, review, and implementation of departmental safety plans, reporting and discussing all safety incidents.

Minimum Requirements:

• Grade 12

• Minimum 5 years’ experience in a cash management environment

• Driver’s License and own reliable transportation

• Security Management qualification or equivalent qualifiation

• Knowledge of IZI SA Operational and HR Policy and Procedures is advantageous

   
   

Skills and Attributes:

• Strong Awareness of the Cash Industry

• Proven ability to Deliver Strategy and Drive Change

• Excellent Leading People and Delivering Performance capabilities

• Comfortable Working with complexity and pressured environments

• Strong Business Acumen, Customer Focused, and collaborative