Regional Cash Processing Centre (CPC) Manager

Recruiter:

HR Genie

Job Ref:

IZI/HEAD/MAN/2025/19

Date posted:

Thursday, January 15, 2026

Location:

Durban, South Africa

Salary:

Market related

SUMMARY:
Responsible for ensuring the overall operational efficiency and financial performance

POSITION INFO:

About the Role

We are seeking a highly experienced and strategic Regional Cash Processing Centre Manager to lead our cash operations across the Kwa Zulu Natal region. This is a critical leadership role responsible for ensuring the overall operational efficiency, financial performance, and regulatory compliance of all cash-related operations, including Cash Centres, ATM services, and branch cash handling.

The successful candidate will drive reliable, secure, and cost-effective cash solutions, achieving regional financial targets and maintaining world-class service delivery.

Key Responsibilities Include:

Strategic & Financial Oversight: Manage the regional budget and P&L for cash operations, including capital expenditure on equipment. Define and track KPIs (e.g., cost-per-note processed) and lead cost optimisation initiatives.
Operational Excellence: Establish and enforce standardised operating procedures (SOPs) across all sites. Oversee infrastructure and physical security, and serve as the regional escalation point for major operational and security incidents.
Compliance, Risk & Security: Ensure full compliance with all relevant legislation, including Anti-Money Laundering (AML), Company policies, and industry standards (e.g., SARB, ROCC). Implement robust internal controls and manage internal/external audits.
People Leadership: Manage, coach, and mentor Cash Managers, Supervisors, and operational staff. Oversee regional talent management, recruitment, retention, and ensure all personnel are fully trained and certified.
Client Management: Focus on client retention by preventing contract loss due to poor service delivery. Conduct formal customer meetings and ensure all Customer SLAs are met monthly.
Health and Safety: Actively participate in the design, review, and implementation of departmental safety plans, reporting and discussing all safety incidents.

Minimum Requirements:

Grade 12
Minimum 5 years’ experience in a cash management environment
Driver’s License and own reliable transportation
Security Management qualification or equivalent qualifiation
Knowledge of IZI SA Operational and HR Policy and Procedures is advantageous

Skills and Attributes:

Strong Awareness of the Cash Industry
Proven ability to Deliver Strategy and Drive Change
Excellent Leading People and Delivering Performance capabilities
Comfortable Working with complexity and pressured environments
Strong Business Acumen, Customer Focused, and collaborative

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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