SUMMARY:
Receptionist
Bellville
R15000 pm.
POSITION INFO:
JOB DESCRIPTION | RECEPTIONIST
Job summary
The main objective of this role is to provide a professional, welcoming, and efficient front-of-house experience for clients, visitors, suppliers, and employees. The Receptionist is responsible for managing the reception area, handling incoming calls, coordinating visitor arrangements, and providing administrative support to ensure the smooth day-to-day operation of the office.
Key areas of responsibility:
Duties include, but are not limited to:
1. Reception & Visitor Management
o Welcome and assist clients, visitors, and suppliers in a friendly and professional manner.
o Notify employees promptly of visitor arrivals.
o Prepare refreshments for clients and visitors where appropriate.
o Direct visitors to the appropriate employee or meeting room.
o Maintain a professional appearance and deliver excellent customer service at all times.
o Maintain a clean, organised, and professional reception and waiting area.
o Ensure reception displays and information remain current and presentable.
o Report any reception-related maintenance or housekeeping issues.
2. Telephone Management
o Answer and direct incoming telephone calls promptly and professionally.
o Take accurate messages and ensure they are communicated promptly.
o Respond to general enquiries or direct them to the appropriate person.
3. Administrative Support
o Perform general administrative duties as assigned by management.
o Assist with data capturing and maintaining accurate company records.
o Assist with system data clean-up projects and other ad hoc administrative tasks.
4. Qualifications
o Matric
o Previous reception experience.
5. Soft Skills Competencies
o Professional appearance and conduct.
o Excellent communication and interpersonal skills.
o Strong customer service orientation.
o Organised with excellent attention to detail.
o Ability to multitask and work under pressure.
o Proactive, reliable, and deadline driven.
