Receptionist:Western Cape Office
Key Performance Areas:
· Answer incoming calls politely and professionally, within the set MEIBC procedure.
· Direct calls to the appropriate department or person in a courteous and professional manner.
· Take and delivers accurate phone messages, with call back numbers, area codes, and names legibly written, and promptly relays messages to the appropriate person.
· Greet and welcome incoming clients and visitors in a friendly and positive way.
· Ensure all visitors complete the register when entering the MEIBC office.
· Assist clients by directing them to the correct department or person.
· Maintain a neat and tidy reception area, and maintain a professional, front office atmosphere.
· Receive and record documents, and ensure it gets distributed to the correct person immediately.
· Perform other clerical duties as requested such as copying or faxing etc.
· Ensure that all incoming mails are receipted.
· Perform any additional work-related duties requested by the Relevant Manager.
Minimum Requirements
· Grade 12 or equivalent NQF qualification
· N6/Diploma in Administration or related qualification
· 5 years or more related work experience.
· No criminal record.
· Previous experience in bargaining Council or similar environment is a must.
Competencies
· Telephone etiquette skills
· Computer skills.
· Accuracy.
· Planning and organizing.
· Time management.
· Customer orientated.