Receptionist - Camps Bay Retreat

Camps Bay Retreat in Camps Bay is seeking a receptionist to join their bespoke team. If you see yourself working in one of Cape Town's most luxurious locations then this position is for you!

Assist guests at hotel/village with personal services. May take messages, arrange or give advice on transportation, business services, or entertainment, or monitor guest requests for housekeeping and maintenance.

Qualification:

Grade 12

Experience:

Minimum of 2 years’ experience in the same or similar position

Opera Experience Required

Communication:

Verbal Communication

Comprehension

Cognition/Thinking:

Decision Making and Judgement

Problem Solving

Interaction with Others:

Teamwork

Personal Effectiveness:

Adaptability and Dependability

Ethics and Integrity

Self-Management

DUTIES AND RESPONSIBILITIES:

Front Desk

• Checking in and checking out of guests on Opera.
• Perform office duties on a temporary basis when needed.
• Foreign exchange.
• Relief switchboard and night audit when necessary.
• Perform clerical duties as required
• Relay and Route written messages
• Answer all incoming calls

Finances

• Ensure accurate billing.
• Take payment from guest.
• If applicable ensure accurate change provided.

Guest Relations

• Room guests
• Receive, store, and deliver luggage and mail.
• Pick up and deliver items or run errands for guests ensuring excellent guest relation services.
• Upsell all Food and Beverage outlets, Mint Wellness and other services offered by the company.

Concierge

• Make dining and other reservations for guests and obtain tickets for events.
• Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
• Make bookings for Mint Wellness as required.
• Make travel arrangements for sightseeing and other tours.
• Make suggestions for new tourist attractions/tourism services.
• Visit all surrounding facilities and other properties within the group.

To apply for the position, please forward a motivational letter and an updated CV with a picture of yourself to

**Please note that only successful candidates will be contacted. Should you not hear from us within 14 days – please consider your application unsuccessful**

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