Receptionist - Camps Bay

Recruiter:

Career Custodians

Job Ref:

3140308926

Date posted:

Wednesday, October 12, 2022

Location:

Camps Bay, South Africa

SUMMARY:
-

JOB DESCRIPTION:

5* Hotel is seeking a receptionist to join their bespoke team. If you see yourself working in one of Cape Town's most luxurious locations then this position is for you!

Assist guests at hotel/village with personal services. May take messages, arrange or give advice on transportation, business services, or entertainment, or monitor guest requests for housekeeping and maintenance.

MINIMUM REQUIREMENTS

Grade 12
Minimum of 2 years’ experience in the same or similar position
Opera Experience Required
Familiar with all duties and procedures in Front Office Reception
Clear Credit record

DUTIES AND RESPONSIBILITIES

Responsible for adhering to operating systems and procedures for the Front Desk departments
Responsible for providing and monitoring of guest services throughout the unit in accordance with Company standards and requirements
Maximize room revenue, room sales and achieve maximum room rates by monitoring of peak and valley occupancy periods
Responsible for the financial aspects of the Front Desk Operation by ensuring all charges are raised and deviances are recorded
Strictly control Petty cash / Front Office float
Ensure that daily house lists are correct and timeously distributed
Ensure that all debtors are recorded, accounted for, and all supporting documentation is together and passed to accounts department
Ensure regular float counts are undertaken, and float has adequate change
Report any faulty equipment to management
Ensure daily pit checks & credit checks (floor limits) are done
Ensure detailed handover of shifts are done in an orderly and unrushed manner.
Ensure that all lost property is recorded and stored
Ensure that all guest complaints are followed up and rectified immediate in a positive and professional manner
Ensure that wake up calls are offered on arrival, are recorded, and programmed
Ensure that the reception area creates a positive impression by keeping it neat, tidy and orderly
Ensure that all guests to be met, registered, and roomed with in 5 minutes of arrival at hotel
Assist guests with airline confirmations, tourist information, personal requests etc
Assist in the induction and training of all new employees and trainees into Front Office
Ensure that correct method of payment is established and/or received on arrival of guest, prior to a room key being handed out (in the form of a valid voucher, cash prepaid, or a credit card which has to be pre-authorized)

To apply for the position, please forward a motivational letter and an updated CV with a picture of yourself and "Receptionist" in subject line to

**Please note that only successful candidates will be contacted. Should you not hear from us within 5days – please consider your application unsuccessful**

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NB! This job is now closed. You can apply for other jobs by uploading your CV.

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