Receptionist

Duties and Responsibilities

• Answer the DRC switchboard in a professional manner

• Screen Calls properly and route all DRC calls accurately only if the caller cannot be assisted
• Take accurate messages with references and distribute all properly and timeously
• Register visitors and process all visits in accordance with all procedures

• Assist in the completion of S143, 7.11 and 7.13 forms and provide users with general information where necessary

• Ensure all management/legislative processes, templates and procedures properly adhered to
• Ensure DRC front office is a professional environment at all times
• Ensure neat and proper administration of the following:
• Sorting and distribution of faxes and emails received within the day
• Proper Capturing of all DRC referrals on CMS and recording them correctly
• Processing all defective referrals timeously

• Processing all Interpreter and venue claims properly and compiling a correct set of DRC claims for month end payments
• Receiving and processing Labour Court documents properly and correctly
• Maintaining Reception, caucus rooms and venue arrangements
• Courier documents and parcels as and when requested
• Screening and routing of incoming and outgoing mail – hand delivered (courier)

• Assist with other functions as per Managing Commissioner’s instruction with proper feedback

Knowledge / Experience / Skills / Abilities

• Excellent verbal communication and listening skills
• Ability to withstand pressure and provide above average services
• Must at all times be diplomatic and professionally assertive
• Ability to work independently and use initiative along with problem solving abilities