SUMMARY:
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POSITION INFO:
The Receptionist at Malewane Lodge needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay.
MAIN DUTIES & RESPONSIBILITIES
- To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture of Malewane Lodge.
- Provide guests with information about local attractions, facilities, services and activities.
- Arrange events, excursions, transportation etc. upon request from our guests.
- To ensure that all standards and procedures are fully known and followed.
- Stay current and up to date with all hotel services as well as daily VIP requests and special events.
- Welcoming all Guests upon arrival; Engaging with them throughout their stay.
- Dealing with Guest queries and arranging assistance where necessary.
- Constant monitoring of Opera and Guest profiling and ensure our team are updating required information: nationalities, address, remarks, preferences, etc.
- Ensuring day-to-day Guest services such as wake-up calls, room service etc.; all handled timeously and accurately.
- Answer and screen all incoming calls and deal with individual requests, messages and queries from Guests.
- Manage radio communication and keep all departments up to date with Guest movements.
- Assist with ad hoc duties as requested by colleagues and Management if within reason and person’s capabilities.
REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS
- Candidates with a Diploma in Hospitality Management will be given preference
- 2+ years’ experience in Guest Relations / Guests Service experience in a 5* lodge environment
- A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint and Outlook
- Strong organizational skills and ability to multitask
- Presentable and well groomed
- Ability to work long hours, day and night, including weekends and holidays
- Ability to work accurately under pressure
- Exceptional verbal and written communication skills in English are essential; additional languages are a plus
- Exceptional attention to detail, hardworking and a passion for people and hospitality
- A passion to learn, teach and drive improvement in employees
- International experience in a similar environment and travel experience will be advantageous
- Own transport a plus
- Must be able to live on site
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.
