Reception Manager

Location: Pretoria, South Africa
Salary: Market related
Recruiter: HR Genie
Job Ref: RM-PF-PTA
Summary: Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at a

 

 

Job Description

Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.

Purpose of the job:
Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.

Key Results Areas include:

  • Monitoring of access and overrides for staff and members
  • Managing of Receptionist
  • Training of Receptionist
  • Reception stock control
  • Resolving member complaints
  • Communication with members and staff
  • Cash management
  • Assisting with Club Administration when necessary – covering for Club Administrator

Experience & Competencies:

  • Intermediate PC skills
  • Previous experience within a front desk/hotel reception or welcome desk position added advantage
  • Display friendly and efficient qualities that reflect the Planet Fitness way
  • Advanced levels of accuracy
  • Proven track record in managing staff, planning, organising, conflict handling and problem solving
  • Ability to motivate staff and lead by example
  • Have excellent communication skills and be able to liaise at all levels
  • Possess high level energy levels
  • Display uncompromising levels of honesty and integrity
  • Must be able to work shifts
  • Reliable transport

 

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