Reception Manager

Location: Sandton, South Africa
Salary: Market related
Recruiter: HR Genie
Job Ref: PF-SAND-RM
Summary: Welcome Desk/Reception Maximise member satisfaction

 

 

Job Description

Reception Manager
Planet Fitness- South Africa

Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction. 

Purpose of the job: 
Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction. 

Key Results Areas include: 

  • Monitoring of access and overrides for staff and members 
  • Managing of Receptionist 
  • Training of Receptionist 
  • Reception stock control 
  • Resolving member complaints 
  • Communication with members and staff 
  • Cash management 
  • Assisting with Club Administration when necessary – covering for Club Administrator 

Experience & Competencies: 

  • Intermediate PC skills 
  • Previous experience within a front desk/hotel reception or welcome desk position added advantage 
  • Display friendly and efficient qualities that reflect the Planet Fitness way 
  • Advanced levels of accuracy 
  • Proven track record in managing staff, planning, organising, conflict handling and problem solving 
  • Ability to motivate staff and lead by example 
  • Have excellent communication skills and be able to liaise at all levels 
  • Possess high level energy levels 
  • Display uncompromising levels of honesty and integrity 
  • Must be able to work shifts 
  • Reliable transport 

 

 

 

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