RX NOC - Support Agent 1

You will administer platforms and monitor and report on a 24x7 basis, ensure optimum performance and availability of such platform, provide second-level troubleshooting support, and liaise with all applicable service providers and third parties. 

Key Responsibilities
 
● 24x7 proactive monitoring and support of the live and staging infrastructure
● Investigate and react to any live issues
● Act as an escalation point for issues flagged by customer support
●  Take part in design and implementation of new setups
●  Handle service requests, incidents, problems and change requests, using ITIL best practice.
Desirable Skills
 
● At least 5 years’ experience in technical support and monitoring
● Very good IT knowledge and in Linux technologies
● Deep knowledge of various monitoring tools
● Detect/analyse alarms to provide fault isolation and remote troubleshooting
●  Act as a focal point for outages until restoration.
●  Analyse logs for troubleshooting issues, including malicious activity or cybersecurity threats
●  Docker/Kubernetes ( interest or basic knowledge ) 
●  Virtualisation - Openstack, Vmware
●  Cloud - Google GKE, Amazon EKS ( Advisable , not essential ) 

For more information please send your updated CV to -techcpt.co.za