Quality Assessor

Recruiter:

Call Centre Staffing

Job Ref:

CPT001518/FK

Date posted:

Tuesday, March 29, 2022

Location:

Capetown, South Africa

SUMMARY:
One of the leading mobile service providers is looking for QAs for their call centre.

JOB DESCRIPTION:

Our client is looking to recruit QAs within the call centre in the customer services space.
Main Responsibilities
Complete end-to-end agent assessments in order to ensure that the customer’s experience with the Call Center results in First Call Resolution and NPS
Coach and feedback to agents to ensure FCR improvement.
Support the Team Leaders and Supervisors with feedback, urgent call traces, trend analysis and other adhoc support functions.
Attend Quality Framework calibrations and team meetings.
Reporting.

Requirements:
At least 3 years call centre QA experience
Matric
Knowledge of the Six Sigma analysis

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

IT Lecturer
Location: Cape Town
Salary:
3 days ago

Dutch-Speaking Quality Assurance Officer (Customer Service QA)
Location: Cape Town
Salary:
Are you analytical, detail-driven, and passionate about quality?Join our dynamic contact centre team and play a key role in delivering world-class customer experiences ð We are looking for a highly analytical and detail-oriented Dutch-speaking QA Officer to join our team. This role is key to ensuring quality, compliance, and continuous improvement across our international campaign. ð...
7 days ago

Senior Data Quality Automation Engineer / Data Test Analyst
Location: Cape Town
Salary:
8 days ago

Software Quality Engineer - (CONTRACT)
Location: Cape Town
Salary:
10 days ago

Software Quality Engineer
Location: Cape Town
Salary:
10 days ago

Senior Data Quality Analyst
Location: Cape Town
Salary:
18 days ago

Quality Assurance Engineer / Tester (Hybrid)
Location: Capetown
Salary: R22000 - R25000 ctc pm
This company values professionals who are detail-oriented, innovative, and resilient. The role involves working directly with internal teams and external clients, often solving complex problems that have never been tackled before.
22 days ago

CAD Quality Controller (Cape Town)
Location: Cape Town
Salary:
CAD quality Controller (Cape Town)
23 days ago

Quality Manager
Location: Cape Town
Salary:
A global operations environment is looking for a mid-level leader to take ownership of quality assurance and service excellence across transactional processes. This role combines team leadership, quality oversight, and continuous improvement, with a strong focus on ensuring consistent delivery standards across both onshore and offshore teams.
30 days ago

Quality Controller
Location: Cape Town
Salary:
31 days ago

Quality Assessor

Similar jobs you might be interested in:

Create a free job alert for Quality Assessor in Capetown

Jobseekers

Recruiter

General