QSR Area Manager

Responsibilities

• Leading multiple Fast Food restaurants simultaneously
• Coaching Restaurant Managers to ensure that store gains market share and achieves customer, people, and profit objectives
• Drive customer satisfaction, facilities management, HR management, financial management, Informational management, risk management
• Good Sales/Marketing and time management
• High visibility leadership and coaching
• Daily store audits with weekly and monthly feedback to Managers
• Regular Restaurant visits
• Period and quarterly store audit routine
• Attend Operations meetings and communicate with Managers
• Assist managers to draw up SMART plans
• Following disciplinary procedures and chairing inquiries (presiding officer)
• Assist with the opening of new restaurants
• Build, align and develop the team according to company goals
• Business annual planning (budget for the region)
• Ensure that all stores are profitable
• Manage the local store marketing done by the Managers
• Handle suppliers where necessary
• Handle escalated customer complaints
• Head Office inspections to ensure store is running operationally
• Succession planning, people planning, and benching of staff for senior positions

Requirements:

• Matric/Grade 12. A relevant Business Management Diploma or Degree would be very beneficial
• +5 years experience as an Area Manager with Fast Food managing between 2 and 4 stores at the same time – experience with high volume stores is essential
• Previous experience in Burger King, Mc Donalds, KFC, Nando’s, Barcello’s, or similar is preferred
• Micros/GAAP POS experience
• Valid Driver''s license
• Own reliable transport
• Must be able to travel regularly
• SA Citizens Only
• Salary is dependent on relevant operational experience, skillset and experience with high volume stores