QA Team Leader

Duties & Responsibilities:

*Take ownership of the QA environment to drive stakeholder visibility and experience.
*Ensure Business and Technology are aligned by implementing processes that surface disparity.
*Create a testing ecosystem that reflects the challenges and environment of our clients.
*Support the creation of an automated testing capability to support the business.
*Drive business profitability in the context of cost management through business solutions.
*Formalising and agreeing on Customer Satisfaction Index (CSI) measurements and manage Customer satisfaction audits for the business environment to maintain and enhance the dynamic nature of the Quality Assurance.
*Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers, and senior staff members by providing input to business requirements.
*Compile monthly Quality Assurance reporting including budget variances and board reporting.
*Comply with governance in terms of legislative and audit requirements for implementation of Quality Assurance programs.
*Provide process, benchmark, quality and other related trends to ensure development of total quality programs that can be executed in the business.
Implement and maintain all business products services to meet quality standards in the quality assurance programmes deployed in the business against required metrics.
*Ensure efficiency of Quality Assurance Products that will increase service productivity and performance in support of business solutions through quality of work delivery and improvement of system and process efficiencies.
*Manage own development to increase own competencies.
*Educate management /leadership on Quality Assurance related initiatives, requirements, principles, guidelines and methodologies to business unit.

Key Skills
*Trustworthy, honest, and reliable.
*Time and priority management.
*Analytical & problem-solving skills.
*Strong communication skills, both written & verbal.
*Attention to detail.
*Ability to work under pressure in isolation or as a team.