SUMMARY:
Upington, Northern Cape
POSITION INFO:
Purpose of Role: Provide high level customer service related to product sales to effectively and efficiently increase sales margins in line with budget requirements and business objectives with a desire to exceed targets. Ensure quotations and orders are processed in an accurate and timely manner, as well as develop positive solutions to complex challenges.
EDUCATION: Matric / Tertiary Mechanical N4 to N5 or Equivalent / Trade Tested Artisan background
EXPERIENCE 5 years’ experience in a similar role
REQUIREMENTS: Working knowledge of SAP Erp 6.0 and C4C; Microsoft Office- advantageous
Knowledge of Eskom power station plant, Sasol plant and/ or mining
Knowledge of Pumps and Valves; Sound Mechanical and Electrical knowledge
Excellent communication and interpersonal skills
Eagerness to learn and succeed
Brief Description of the Position:
- Optimize quality of service, business growth and customer satisfaction, as well as maintain and build relationships with customers of Company Pumps & Valves through enhanced communication and client liaison skills, together with appropriate propositions and ethical sales methods and preparations and submissions of quotations
- Record, analyse, report and administer according to systems and requirements (CRM)
- Attend regular client visits, necessary to perform duties and aid business development
- Read and understand technical drawings and product data sheets
- Handle all aspects relating to Sales, obtaining queries, putting together quotations and converting to orders when orders are received
- Expedite quotations, orders, invoicing and payment
- Establish and maintain customer relationships and support, contact clients on new products and updates
- Support and training on pumps and valves as and when required, must have the ability to solve problems
- Provide support with queries and technical information as and when required
- Liaise with Consultants, Project Houses and end users
- Obtain prices from suppliers for quoting purposes, track and expedite orders through the system
- Arrange kick-off meetings with Staff
- Provide high levels of customer service
- Collect and deliver all documentation, attend Project meetings
- Comply with and enforce all Company Pumps and Valves (Pty) Ltd policies and procedures, as well as carry out your duties in a manner that conforms to current Health and Safety legislation, upholding company Pumps and Valves Health and Safety Policy
- Carry out all other reasonable tasks that may be delegated from time to time
- Assist fellow employees with daily functions as and when required
NB! This job is now closed. You can apply for other jobs by uploading your CV.