Property Helpdesk Coordinator/Property Admin

About Our Client

The company is a UK-based property management business with operations supported remotely. It manages residential and mixed-use developments, utilizing platforms such as Ping, Bluebox, Building Link, and Quooda.

The Role: Property Helpdesk Coordinator/Property Admin

The Property Helpdesk Coordinator plays a key role within the Property Management team, acting as the first point of contact for helpdesk enquiries and ensuring the efficient coordination of resident requests, system tickets, and internal communications. The role exists to triage incoming calls, allocate helpdesk tickets, and support system administration while coordinating communication between residents, contractors, and internal teams. The main focus areas include managing the Ping resident communication platform, supporting property compliance services, and providing administrative support to the Property Manager and wider team.

Key Responsibilities

• Demonstrate proven experience in a busy administrative role within the real estate sector or a related field.

• Act as the first point of contact for helpdesk enquiries by triaging incoming calls and requests.

• Log, prioritise, and allocate tickets through the helpdesk system to the appropriate team members.

• Update and maintain resident systems and databases including Ping, Bluebox, Building Link, and Quooda.

• Coordinate communication between residents and teams through the Ping resident app and assist with its rollout.

• Support the scheduling of property compliance services including HIU and FCU servicing.

• Provide administrative support to the Property Manager, Senior Property Manager, and wider property management team.

• Assist with the organisation and tracking of apartment fire door inspections in collaboration with the technical service team.

About You

• Previous experience providing administrative support to multiple colleagues in a fast-paced environment.

• Experience working within the UK property sector or supporting UK property management operations remotely.

• Background in property management, facilities, construction, maintenance, or a similar field.

• Proficient in Microsoft Word, Excel, and Outlook.

• Strong attention to detail, organization, and time management abilities.

• Understanding of UK property management practices.

• Interested in or working towards a Foundation TPI qualification in Leasehold Management (nice-to-have).

• Familiarity with UK new build residential and mixed-use developments (nice-to-have).

• Experience using systems such as Bluebox, Building Link, or Ping (nice-to-have).