Project Manager

SUMMARY:
Project Manager

POSITION INFO:

The Project Manager will be responsible for all operational activity within their assigned accounts and will manage the resources involved in the execution of work, including: projects, operations, development, quality assurance and creative.

This person is responsible for building customer relationships with operational contacts, managing output quality and standards and driving operational efficiencies.

 Requirements include:
Management of the execution of work required to achieve the team’s financial target.  
Ensure that the team, capabilities, tools and processes support the professional image of the Company
Ensure that the high quality of production is upheld, maintaining consistently high standards for the team and the company
Work with the Director of Operations to promote and implement best practices, processes and procedures
Providing the required management reporting on opportunities and strategic goals

Projects
Oversee all assigned new projects, operational processes, repeat campaigns and automated projects
Assist Commercial colleagues with pre-sales product support where required
Ultimately responsible for the sign off of newly developed projects and ensuring that the client is satisfied with the outcome
Knowledgeable reference for the development team during the course of the project
Participates in the prioritization of projects within the team
Forms a positive working relationship with the appropriate client contacts
Consistently delivers high-quality services to our clients
Provide weekly reporting on new projects and operational services
Continually seek opportunities to increase customer satisfaction and deepen client relationships

Functional execution
Works with the client to elicit and understand the business requirements and converts the requirements into manageable deliverables
Responsible for writing functional specifications based on a Business Requirements Specification (BRS)
Defines the functional requirements specification (as an extension of the BRS) and scope of projects
Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution
Communicates appropriately during needs analysis and requirements specification stage
Uses input from the client to define and document use cases according to best practice
The planning and management of assigned projects according to project timelines
Manages new project set up for all projects at all complexity levels
Handling change requests at all complexity levels
Regular quality control checks to ensure that the project remains in line with the supplied specifications
Manages change control process during project build and ensures that all documentation is kept up to date
Manages and enforces project schedules and budgets
Notifies the development team of any discrepancies (deviations from the specification) and follows up on the updates
Manage the communication of  progress/status of projects
Identification and mitigation of project risks  due to  poor quality and team conflict
Creation and maintenance of documentation including, but not limited to, specifications, agendas, meeting minutes and status reports
Communicates and applies project standards
Ensure that all project documentation is accurate and complete before closing a project
Identification, management & resolution of critical day to day issues
The daily planning and management of assigned operational processes, repeat campaigns and automated projects
Pro-actively monitor all weekly and monthly scheduled runs and tasks
Pro-actively detect errors or failures and raise the necessary flags
Daily problem solving and identifying critical issues with ease
Ensure issues are tracked, reported on and resolved in a timely manner
Creation and maintenance of documentation including, but not limited to, monthly build and delivery plan, status reports on operational task execution, reports on monthly/weekly recurring builds, DR documents and process;
Testing of deliverables and quality assurance
Handling change requests and new campaigns
Daily, weekly and monthly reporting

Education and Experience
Minimum of a relevant tertiary qualification is required
A proven, successful track record in Project Management
An IT background or exposure to IT principles is a pre-requisite
Must have at least 3-5 years operational management experience in an IT-related environment

Personal attributes
Highly organised, with excellent interpersonal skills
Pro-active and service-driven
Friendly and personable
A mature, consultative and pleasant management style
Sound strategic thinking and planning abilities
Excellent relationship building skills
Able to remain flexible, function under pressure and maintain a positive attitude
Confident and knowledgeable
Administratively strong with good attention to detail
Exceptional spoken and written command of business English

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