Program and Operations Manager

SUMMARY:
Do you thrive when managing complex projects or multi-disciplinary programs? Do you have experience or knowledge of the FMCG and grocery industry? Then YES! You just may be the BEST candidate for this role!

POSITION INFO:

You will be responsible for the following:

• Overseeing qualitative research aspects of the program
• Communicating with suppliers and retailers in follow-ups by phone, virtual connects, and/or email to ensure fieldwork is managed to the right quality and meets key milestone timings.  Reviewing ratings received to ensure the quality of the data, response rates, and coverage are tracked and targets achieved.
• Compiling supplier and retailer intelligence from different data sources
• Gathering research requirements from Suppliers and Retailers; ensuring that they are captured in the program set-up and specification
• Monitoring survey response and coverage and making critical decisions to correct gaps and ensure fieldwork meets key milestones

Skills/ Qualifications you will need:

• Tertiary Qualification, minimum of relevant undergraduate University degree
• 3-5+ years of relevant operations, project management, research, or data analysis experience
• Strong organisational, program management skills needed, with the ability to engage with multiple stakeholders from Leadership, Sales, Finance & Procurement, at clients. And with multilevel stakeholders and business partners, across the Globe, supporting the program design and implementation internally.
• Experience with Tableau or other BI tools is considered an asset
• Proven ability to communicate in English (verbal and written)
• Interest or solid experience in the FMCG and grocery industry

NB! This job is now closed. You can apply for other jobs by uploading your CV.