Production Support

SUMMARY:
CyberPro Consulting combines a Passion for Technology with a Genuine Interest in our customer's Business and Success. With almost two decades of experience in the IT and software development industry, CyberPro Consulting has a diverse client base, ranging from large-scale enterprises to SME businesses.

POSITION INFO:

Key Responsibilities

• Support of the Equities, Sanctions Payments platforms, providing Level 1 and Level 2 support to the business and stakeholders.
• Provide day-to-day technical expertise and operational support to obtain highest degrees of Production Stability for the Sanctions and payments validation applications.
• Collaboration with other members of the Production Management team.
• Work with Application Development (AD) teams to implement and identify fixes to improve stability, reduce operational risk, and reduce manual tasks and ''touches to production''.
• Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business to improve reliability, stability and capacity management.
• Production systems monitoring, start of day (SOD) and end of day(EOD) checks.
• Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners. Ensure detailed post-mortem / root cause analysis reviews with Service Delivery partners and log follow up actions in Problem Management systems.
• Engage with project teams through the SDLC of new applications to ensure successful on boarding into Production Management.
• Participate in weekend activities such as Disaster Recovery testing, Exchange upgrades and Application releases.

• 5+ years'' experience in Production Support in Financial services industry.
• SWIFT and Sanctions product knowledge will be an advantageous.
• Very strong Analytical and problem solving skills
• Excellent incident management skills with an ability to operate under pressure and co-ordinate resources effectively, identifying a path to resolution.
• Excellent knowledge of SQL and stored procedures (experience with PostgreSQL and MS SQL databases)
• FIX protocol knowledge
• Excellent knowledge of UNIX (experience with Linux essential)
• Strong Shell / Python scripting skills
• Ability to prioritise workload, react quickly and escalate to meet business expectations.
• Strong working knowledge of real time monitoring systems
• Financial Product knowledge would be advantageous
• Agile methodology to perform enhancement, automation, performance management, infrastructure upgrades, and add new functionalities;
• Performing code fixes and maintenance;
• Incident Management;
• AIX,DB2,Kubernetes, Rancher containers, MS SQL, PostgreSQL

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