Production - Operations Manager

Recruiter:

Stratogo

Job Ref:

HQ000251/pn

Date posted:

Sunday, December 4, 2022

Location:

Durban, South Africa

Salary:

35 000 Monthly

SUMMARY:
The client based in Phoenix Industrial Park, specialises in the rental and laundering of workwear.
They provide an excellent service delivery and affordable solutions that cater to a wide range of industries.
They dress employees for their job functions to look presentable and meet health and safety standards.

The incumbent of this position is responsible for the processes including, but not limited to the collection, receiving, sorting, mending/repairing, washing,
drying, folding, packing, order make-up, loading, distributing and delivering of all products processed in the production and related processes, responsible for all the operations throughout the processing plant.

JOB DESCRIPTION:

ROLE: Production / Operations - Manager

QUALiFICATION:

Minimum of Matric / Gr 12 / NQF # 4 qualification or equivalent
Degree in Production / Hospitality management on NQF # 5 or equivalent is preferable

EXPERIENCE REQUIRED:

Minimum of 6 years production management experience in a customer service related industry is
preferable

JOB COMPETENCIES REQUIRED:

Comprehensive understanding of the laundry / production process
Comprehensive understanding of the supply and demand chain
Comprehensive understanding of the production process and maintenance processes required in a production environment
Understanding of budgets, finance, financial systems and the managing of costs and expenditure related to the business to ensure cost effective processes and practises
Understanding of all related legislation and ability to ensure compliance to relevant legislation
Understanding of labour relations, grievance procedures and disciplinary procedures and the ability to expedite relevant actions / measures
Proficient computer literacy on MS Word, MS Excel, MS Outlook and company related software systems
Excellent customer and interpersonal skills
Ability to identify, develop, implement and ensure compliance to standard operating procedures
relating to the production and quality related processes
Ability to liaise with customers, feedback and customer relations.
Ability to communicate, both verbally and written, clearly and accurately in English
Ability to ensure that all quality control practices are implemented and adhered to
Ability to manage the budgets, production processes and staff in the plant
Ability to analyze, optimize and improve overall performance of the equipment, staff and the production processes
Ability to do workforce planning, manage the performance of the staff and discipline staff when required
Ability to mentor and coach supervisors, team leaders and production workers
Ability to draw up production planning schedules, monitoring and tracking of compliance against
the schedules and the ability to pro-actively take corrective actions on deviations from the production schedules
Must have own transport and valid driver’s license
Must have in depth understanding of business acumen
Must be able to work shifts, weekends and Public Holidays when required

Quality management system:

Ensure that a document control procedure is adopted to approve, review and update all changes to critical
documents within the scope of the QMS
Ensure that records are established and maintained to provide evidence that the QMS is being followed
and that there is a system in place for the identification, storage, protection, retrieval, retention time and
disposition of such records
Ensure that the performance of the QMS is reviewed at planned intervals to ensure its continuing
suitability, adequacy and effectiveness. This review means assessing opportunities for improvement and
the need for change to the QMS
Ensuring compliance with national and international standards and applicable legislation
Ensuring that Quality Objectives are set by top management for measuring the performance of the QMS
and these are regularly reviewed
Ensure that all staff is inducted into the requirements of the QMS related to their own roles and
responsibilities and to provide training as necessary
Ensure that all suppliers (service providers) used by the organization are selected, evaluated and reevaluated, including supplier audits in certain cases, and that records of these assessments are maintained
Ensure that top management undertakes periodic but regular assessments of customer satisfaction and
that consequent improvements are identified and implemented
Ensure that an internal audit program is adopted to verify that the QMS conforms to planned
arrangements. Ensure that appropriate action is taken when this is not the case
Analyze data on the effectiveness of the QMS and evaluate where continual improvements of the QMS can
be made. This shall include data generated as a result of monitoring and measurement and from other
relevant resources
Co-ordinate continual improvements of the QMS, ensuring that evidence of corrective and preventive
actions taken are recorded and reviewed.
Production schedules are compiled, communicated and distributed in time
Production schedules makes provision for optimal allocation of processing different products throughout the production processes
Deviations from production schedules are identified and dealt with pro-actively

Production planning:

Production schedules are compiled, communicated and distributed in time
Production schedules makes provision for optimal allocation of processing different products throughout
the production processes
Deviations from production schedules are identified and dealt with pro-actively

Production performance:

Production targets per area / machine is set, measured and monitored hourly / daily and corrective action
is taken upon deviations from set performance requirements
Deviations from set production targets are investigated and the root cause for the deviation is addressed
Production and related efficiencies are measured and monitored hourly / daily and corrective action is
taken upon deviations from set performance requirements
Raw materials utilization measured and monitored hourly / daily and corrective action is taken upon deviations (water, chemicals, coal efficiencies, steam, etc.

Staff:

Staff performance and conduct is monitored and disciplinary steps are taken as and when required against
employees who misconduct themselves or who are under performing
Grievances when raised are dealt with effectively within a reasonable time frame
Labor is planned, allocated and applied in such a manner as to minimize the necessity of casual labour,
fixed term contract labor and overtime
Training needs of staff are identified and high potential candidates are identified and developed
Regular communication with staff is done regularly to discuss targets, deviations, performance, customer
requirements, customer complaints, etc.

Quality control & legislative compliance:

All customer complaints, deviations from quality specifications, rewashes, shortages, repairs are recorded,
corrected, investigated and preventative measures are implemented
Ensure that the correct products are processed in the correct manner and delivered to the correct
customers at the correct time at the correct quality in full
Ensure that staff and facilities and other requirements as per the Occupational Health and Safety act 85 of
1993 is adhered to
Ensure that all the requirements as per the Basic Conditions of Employment Act 75 of 1997 is adhered to
Ensure that the requirements as per the Skills development Act 97 of 1998, Skills development levies act 9
of 1999 and the employment Equity act 55 of 1998 is adhered to
Ensure that all the procedures and processes as contained in the company’s policies and procedures are followed and adhered to

Logistics:

Ensure that vehicles and drivers comply with and adhere to all relevant legislation relating to the
requirements as per applicable legislation
Ensure that all collection and delivery routes are optimally planned to ensure cost effective collection and
delivery of products to customers
Ensure that the correct products are delivered to the correct customers at the correct time in full cost
effectively
Labor is planned, allocated and applied in such a manner as to minimize the necessity of casual labour,
fixed term contract labor and overtime
Ensure trucks and truck drivers comply with legislative requirements e.g. road worthy certificates, PDP’s,
services on trucks, etc.
Manage administrative processes relating to the collection and delivery of garments, flatwork, trolleys,
bags, hangers, etc.
Facilitate the resolution of customer complaints received by drivers by handing it to the correct people for
investigation and resolutions
Ensure all checks are done on a daily, weekly and monthly

Financial resources and equipment:

Compile production and related processes budgets
Implement systems / processes to control expenditure and comply with financial control systems
Monitor budgets and identify deviations, investigate deviations from budget and deal with deviations pro-actively
Effectively manage all budgets and expenditure and ensure adherence to planned and approved financial
budgets
Ensure that all documents relating to the all facets of all the production processes under your control are
completed, maintained, controlled and administratively managed correctly
Ensure that all documents relating to the management of the staff under your control are completed,
maintained, controlled and administratively managed correctly
Ensure that all documents relating to the management of the customer relationships of customers to whom
you deliver as service to are completed, maintained, controlled and administratively managed correctly
Ensure that all documents relating to the all facets of all the logistics processes under your control are
completed, maintained, controlled and administratively managed correctly

Administration:

Ensure that all data relating to the all facets of all the processes under your control are correctly captured /
recorded on the relevant documents / systems
Ensure that all data relating to the all facets of all the processes under your control are correctly captured /
recorded on the relevant documents / systems
Compile, distribute and submit all relevant reports as required by management

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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