Pre-Auth Service Agent

SUMMARY:
ROLES AND RESPONSIBILITIES:
Reporting to the Team Leader performance areas include, but are not limited to:

• Pre-authorisation of specialist visits, specialised radiology, medical appliances, and oxygen according to protocol.
• Ensure all authorisations are completed within the specified service level agreement.
• Accurate and comprehensive record keeping on the relevant system.
• Report compilation and analysis.
• Enhance member experience by providing exceptional customer service.
• Develop and maintain productive and collaborative working relationships with peers, clients, and stakeholders. 

• Matric essential. Must have Life Sciences. 
• Two years’ experience in a medical scheme client services environment with proven knowledge of customer service principles and practices is essential, alternatively a relevant health-related tertiary qualification including, but not limited to BA Psychology, Biokinetics, Human Science etc.
• Exposure to claims and ICD-10 coding would be an added advantage.
• MS Office proficiency.
• Open to SA citizens with a clear criminal and credit history.
• Must be well presented and have stature as he/she will be dealing with top management of the national building companies.

• Must possess an ownership mentality and a willingness to take responsibility for tasks through to completion.
• Attention to detail, goal orientated and a desire to achieve your objectives.
• Highly organised, good at multi-tasking.
• Excellent communication skills - verbal and written.
• Accountability.
• Time management.
• Attention to detail.
• Interpersonal skills.
• Ability to build rapport.
• Customer orientation and results driven.
• Empathetic nature.
• Teamwork and cooperation.
• Business administration skills.

POSITION INFO:
Pre-Auth Service Agent.

NB! This job is now closed. You can apply for other jobs by uploading your CV.