Policy Administrator (Outbound)

Data Administration

• Responsible for rectifying all incomplete/incorrect data as soon as possible to always facilitate the integrity of our database according to the agreed standards, to ensure that letters and SMS’s can be sent out successfully.

• Responsible for assisting the Scheme Administrators to achieve their objectives by providing value adding, timely assistance on queries.

Customer Service

• Provide policy holders and business partners with exceptional service and customer experience whilst dealing with all types of queries relating to policies, confirming cover type and policy benefits etc.

• Update policy information on the system when information changes.

• Responsible for the timely resolution of queries that require intervention/correction.

• Ensure the principles of TCF (Treating Customers Fairly) are embodied in all customer interactions.