Personal Healthcare Consultant (Medical Aid Division)

SUMMARY:
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POSITION INFO:

Minimum requirements:

• Grade 12.
• RE 5 certificate (non-negotiable).
• Qualification in Wealth Management or similar field advantageous.
• Computer literate in Excel and word
• 2 years’ medical aid experience in a financial advisory capacity.
• Experience with retention and client services, non-negotiable.
• Claims assessing experience advantageous.
• Previous sales experience advantageous

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Duties include, but are not limited to:

• Responsible for providing regular contact by means of outbound calls to direct members.
• Build enduring relationships and display an understanding of the client’s needs, business environment and strategy to identify current and future opportunities related to member retention and enhancing member loyalty.
• Provide accurate and comprehensive information on all Health Squared options.
• Drive client satisfaction throughout the inbound and outbound client interaction process.
• Responsible for an inbound function by providing accurate and comprehensive information to customers and ensuring feedback is up to standard and provided within the turnaround times (TAT) of the business.
• Navigate and interpret relevant information in order to provide the customer with appropriate and correct feedback.
• Answers telephone calls promptly and meet customer needs.
• Handle escalations and provide follow through in accordance with commitments.
• Take immediate action when confronted with an escalation or query.
• Handle irate customers and take personal responsibility of any query or concern that may emanate or have relevant to various areas of the business including claims, contributions, pre-authorisations, pharmacy and chronic medication, membership, Gap & Co pay, etc.
• Always aim for enquiry resolution at first point of contact.
• Takes full ownership and accountability for enquiry resolution and role-related tasks.
• Ultimately promote retention of healthy members, while actively managing risk exposure

Please note: Only shortlisted candidates will be contacted.

NB! This job is now closed. You can apply for other jobs by uploading your CV.