Pension Fund Team Leader - EB Team Leader - Administration

SUMMARY:
Pension Fund Team Leader - Administration

POSITION INFO:

Office                                       : Parktown

Position                                  : Team Leader –Administration

Reporting to                             : Divisional Head Administration

Purpose: Manage a full portfolio of funds and team in order to meet the Service Providers Agreement (SPA). Assist with the management of business processes by solving day-to-day problems; checking and verifying data and action the first authorisation as well as first release of payments for claims. Support team members by providing on-the-job coaching when required.

KPA’s /Key outputs

Client Services                                                                          

• Handle Queries accurately and timeously.
• Adherence to company standard                    
• Ensure zero client’s complaints                                  
• Attend and report back to management                                 

Financial                                  

• Decrease expenditure                         
• Lower Direct Costs                             

Learning and Growth                                    

• Adhere to Perf Management Process                           
• Employee Individual Dev Plans                                   
• Implementation of Perf Management                          
• Own IDP                                  
• Attend training                       

Productivity                              

• Adherence to Legislation                                
• Adherence to Company Rules                         
• File work correctly                              
• Avoid any act/inact to PI Claims                                 
• Manage the overall functions of the                           
• Assist in operations as and when there is the need                
• Keep abreast of legislation changes                           
• Checking and releasing / running mo                        
• Prepare monthly statistics for mana                           
• Draft and amend operational procedure                                 
• Checking and releasing of all types    

Qualifications and Experience

• Matric and/or equivalent qualification
• Certificate of Proficiency (COP)
• 4-6 years industry experience

• Computer literacy – MS Word, MS Excel,

Skills

• Time Management
• Telephone etiquette and client liaison
• Meet all targets as per SLA
• Great awareness of customer service
• Attention to detail and high level of accuracy

Behavioural attributes

• Ability to manage a large diverse team
• Ability to work under pressure and self-motivated

NB! This job is now closed. You can apply for other jobs by uploading your CV.