Payout Clerk

 

Recruiter:

Marshalls World of Sports

Job Ref:

HR0057

Date posted:

Wednesday, January 19, 2022

Location:

Overport, KwaZulu-Natal, South Africa

Salary:

R 21.69


SUMMARY:
Summary of Position: The primary objective in this role is to comply with all mandatory requirements, manage internal and external customers and deliver excellent customer service for the MWOS Group.

JOB DESCRIPTION:

 

KEY PERFORMANCE AREAS AND RESPONSIBILITIES

 

Key Performance Area

Performance Outputs

Financial + Strategic

 

  • Responsible for cash balancing in your drawer
  • Laying and pay-out of bets
  • Responsible for cash shortages in alignment with the Shortage/Overage Policy
  • Ensure that your bet taken count is in alignment with branch projections

Operational  

  • Responsible for the administration and paperwork including cash handover documents
  • Responsible for safety and security of all assets under your control
  • Responsible for the administration and paperwork for transfers to the Assistant Manager or Branch Manager

Customer + Relationship

  • Providing excellent, good quality customer service at all times
  • Ensuring that your workplace is clean and presentable for MWOS customers
  • Ensure customers are aware of all bet types in order to increase customer satisfaction
  • Ensure communication skills are good in order to provide information to customers clearly and concisely

Leadership + People

  • Ensuring that breaches in policy is reported to the Assistant/Branch/Regional/HR Manager

Innovation

  • Make recommendations and suggestions of advertising/marketing opportunities to the Marketing Department
  • Make recommendations on how to increase performance and branch profit

KNOWLEDGE, SKILLS AND ABILITY REQUIRED (COMPENTENCY)

COMPETENCY LIBRARY

Technical Competencies:

  • Stakeholder engagement
  • Bilingual
  • Achieving personal work goals and objectives
  • Adhering to principles and values
  • Deciding and initiating action
  • Delivering results and meeting customer expectations
  • Ability to maintain a high level of accuracy in preparing and entering information and attention to detail;
  • Record keeping skills;
  • Strong customer service focus

Generic Competencies:

  •  
  • Inter and Intrapersonal Skills
  • Communication Skills – written + verbal
  • Problem solving skills
  • Accuracy + Attention to detail
  • Time Management Skills
  • Co-ordination Skills
  • Team Working Skills
  • Professionalism
  • Honesty + Integrity
  • Innovative
  • Patience + empathetic

 

Values

  • Passion
  • Proactive
  • Accountability and Ownership
  • Change
  • Teamwork
  • Service Excellence

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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