Payments Processing

SUMMARY:
Payments Processing

POSITION INFO:

Payment Duties

• You will be reporting directly to the Audit and Payments Manager. 
• You will be responsible to review and process real-money transactions and transfers daily. 
• Processing all allocated payments to clients by delegated deadlines each day. 
• Adhere to departmental policies and procedures during payment allocation.  
• Ensure all payments made are reconciled back to the payment system and payment confirmations are correctly updated. 
•  Monitor any pending payments and follow up with external processors to ensure payments are finalized on the payment system. 
•  Resolve any payment query within the standard SLA for the department and ensure information provided is detailed and complete.
• Ensure failed payments are correctly updated on the payments system and action taken to resolve the cause.
• Escalate and resolve problems with external and internal payment systems. 
• Ensure successful payments are cleared on the payments system. 
• Liaise directly with players via multiple communication channels such as email and telephone, to assist with complicated issues and providing fast, accurate and thorough responses. 
• Attend to investigations of suspicious activity/documentation/transactions on client’s accounts and report findings to FICA and Compliance Manager and Fraud department. 
• Work with the Audit and Payments Manager to implement financial management and reporting. Identify areas for improvement in the payment process and provide creative ideas for changes to be made.

 General Responsibilities 

• Assist where necessary with the FICA Department and reporting suspicious activity to the FICA and Compliance Manager. 
• Identify and review other competitors to keep abreast of new features and provide suggestions to management. 
• Complete additional project tasks by assigned deadlines. 
• Providing analytical support such as the evaluation of business proposals and driving ad-hoc cross-functional projects. 

Job Requirements

• Grade 12/Matric (Or equivalent qualification). 
• Tertiary qualification in the financial/forensics sector. 
• Minimum of 4 years experience in finance/payments processing. 
• 1-year experience in a supervisory/team leader role (Advantageous). 
• Excellent computer literacy skills (Advanced) MS Office & CRM systems. 
• Gambling/Sports betting experience/knowledge (Advantageous). 
• Keen interest in the sports industry (Advantageous). 
• Well-organized, efficient time management skills and attention to detail are a must. 
• High level of customer service orientation, with a proven ability to see problems through to resolution. 
• Ability to work under pressure. 
• A proven team player with a ‘can-do attitude. 
• Shift based environment.

NB! This job is now closed. You can apply for other jobs by uploading your CV.