Payments Consultant - CPT

Recruiter:

Believe Resourcing (Pty) Ltd

Job Ref:

3398521116

Date posted:

Tuesday, May 17, 2022

Location:

Cape Town, South Africa

SUMMARY:
-

JOB DESCRIPTION:

Their expertise lies in e-commerce solutions, social media, dynamic end-to-end marketing, CX, SEO, technology, and a lot, LOT more.

Reporting to:

Audit and Payments Manager

ROLE SPECIFICATIONS

As a Payments Consultant, you are a key part of the team. Your primary responsibilities will include but are not limited to the following:

Payment Duties

· Reporting directly to the Audit and Payments Manager.

· Responsible to review and process real-money transactions and transfers daily.

· Processing all allocated payments to clients by delegated deadlines each day.

· Adhere to departmental policies and procedures during payment allocation.

· Ensure all payments made are reconciled back to payment system and payment confirmations are correctly updated.

· Monitor any pending payments and follow up with external processors to ensure payments are finalized on the payment system.

· Resolve any payment period query within the standard SLA for the department and ensure information provided is detailed and complete.

· Ensure failed payments are correctly updated on the payments system and action taken to resolve as per SOP – Escalation’s procedure for bank failures.

· Escalate and resolve problems with external and internal payment systems.

· Ensure successful payments are cleared on the payments system.

· Liaise directly with players via multiple communication channels such as email and telephone, to assist with complicated issues and providing fast, accurate and thorough responses.

· Assessing new changes and identifying risks on clients/system/staff.

· Work with the Audit and Payments Manager to implement financial management and reporting.

· Identify areas for improvement in the payment process and provide creative ideas for changes to be made.

General Responsibilities

· Attend to investigations of suspicious activity on client’s accounts and report findings to FICA and Compliance Manager and Fraud department. (SAR/STR/CTR/CTRA Reports)

Identify and review other competitors to keep abreast of new features and provide suggestions to
Complete additional project tasks by assigned
Providing analytical support such as the evaluation of business proposals and driving ad-hoc cross-functional projects.

Requirements:

A relevant degree or qualification in the finance is preferred.
3-5 year’s experience preferred, preferably in a banking or payment processing
Strong technical background with software development or technical experience in analyzing product requirements and
Applies critical and creative thinking to create efficient
Proactively identify and resolve strategic
Delivers results that create the best experience for our
Excellent interpersonal and communication
Exceptional written and verbal communication skills with the ability to present complex data and information in a clear and concise
Advanced computers skills (MS Office Package).
High attention to detail.
Must be willing to work shifts. The Call Centre is a 24-hour operation and agents work on a rotational shift basis
Essential – must have own (reliable) transport
Must be flexible on overtime (should it be required)

Salary : R22k – R26k basic + benefits

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