Payments Consultant - CPT

Their expertise lies in e-commerce solutions, social media, dynamic end-to-end marketing, CX, SEO, technology, and a lot, LOT more.

Reporting to:

• Audit and Payments Manager

ROLE SPECIFICATIONS

As a Payments Consultant, you are a key part of the team. Your primary responsibilities will include but are not limited to the following:

Payment Duties

· Reporting directly to the Audit and Payments Manager.

· Responsible to review and process real-money transactions and transfers daily.

· Processing all allocated payments to clients by delegated deadlines each day.

· Adhere to departmental policies and procedures during payment allocation.

· Ensure all payments made are reconciled back to payment system and payment confirmations are correctly updated.

· Monitor any pending payments and follow up with external processors to ensure payments are finalized on the payment system.

· Resolve any payment period query within the standard SLA for the department and ensure information provided is detailed and complete.

· Ensure failed payments are correctly updated on the payments system and action taken to resolve as per SOP – Escalation’s procedure for bank failures.

· Escalate and resolve problems with external and internal payment systems.

· Ensure successful payments are cleared on the payments system.

· Liaise directly with players via multiple communication channels such as email and telephone, to assist with complicated issues and providing fast, accurate and thorough responses.

· Assessing new changes and identifying risks on clients/system/staff.

· Work with the Audit and Payments Manager to implement financial management and reporting.

· Identify areas for improvement in the payment process and provide creative ideas for changes to be made.

General Responsibilities

· Attend to investigations of suspicious activity on client’s accounts and report findings to FICA and Compliance Manager and Fraud department. (SAR/STR/CTR/CTRA Reports)

• Identify and review other competitors to keep abreast of new features and provide suggestions to
• Complete additional project tasks by assigned
• Providing analytical support such as the evaluation of business proposals and driving ad-hoc cross-functional projects.

Requirements:

• A relevant degree or qualification in the finance is preferred.
• 3-5 year’s experience preferred, preferably in a banking or payment processing
• Strong technical background with software development or technical experience in analyzing product requirements and
• Applies critical and creative thinking to create efficient
• Proactively identify and resolve strategic
• Delivers results that create the best experience for our
• Excellent interpersonal and communication
• Exceptional written and verbal communication skills with the ability to present complex data and information in a clear and concise
• Advanced computers skills (MS Office Package).
• High attention to detail.
• Must be willing to work shifts. The Call Centre is a 24-hour operation and agents work on a rotational shift basis
• Essential – must have own (reliable) transport
• Must be flexible on overtime (should it be required)

Salary : R22k – R26k basic + benefits