Pay Out Clerk

KEY PERFORMANCE AREAS AND RESPONSIBILITIES

Performance Outputs

Key Performance Area

• Transact customer bets and manage customer accounts
• Ensure that customers bets are correctly paid out
• Responsible for administration and paperwork including cash handover document
• Responsible for daily branch report                                                                             

• Responsible for all related administration and paperwork including cash handover documents                                                                                                    
• Cash taking and access to the safe                                                                           

• Stay informed of current and future products and services within the betting environment
• Stay informed of betting environment trends and make recommendations accordingly
• Be innovative in maximizing delivery of Marshalls products and services to the customer
• Be innovative in increasing and retaining Marshalls Customer base
• Drive a customer centric culture within the branch
• Customer transactions are carried out in a professional, friendly and timeous manner
• Professionally address customer queries and needs
• Ensure the environment is clean and tidy
• All queries are addressed
• Ensure you meet the required legislative compliance measures and third-party requirements        
• Drive and achieve personal turnover targets
• Assist in managing and control expenses in the branch
• Drive continuous and consistent improvement and growth
• Assist in the management of branch, branding, and housekeeping standards
• Ensure streamlined administration of all cash handling.                 

COMPETENCY LIBRARY

Technical Competencies:

• Knowledge of Microsoft Office
• Turfsport Proficient

Generic Competencies:

• Matric
• 2-3 years experience in the Betting/Gaming environment in a similar role