Pax Coordinator

SUMMARY:
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POSITION INFO:

Ticket Sales

• Always recommend to customer the full-flexi tickets first, then recommend lower fair options (flexi and saver) and only if necessary resort to the special discount option in order to secure the sale;
• Execute ticket bookings on the Booking System.
• Compliance with the ticket booking policies and procedures including:
• Identifying, selecting and confirming the dates, departures and arrivals that meet the ticket purchasers’ needs.
• Explain the various ticket classes, differences and benefits of each class.
• Explain Co. Terms and Conditions applicable to the type of booking, and send a copy of Co. Terms & Conditions via fax or e-mail to the ticket purchaser / passenger.
• Explain routes, stops and destinations correctly and according to the training manual.
• Explain and utilize discounts correctly when necessary to make a sale, or when requested, and comply with the prescribed requirements e.g. ID Document for Pensioners, valid and current Student Card for Students, and SANDF identification for Force Members.
• Process the booking correctly as per the purchasers’ preferred payment method: credit card, debit card or direct bank deposit. In the case of direct bank deposits or electronic funds transfers, relay the conditions of booking to the ticket purchaser.
• Verify all booking and payment details on the computer before issuing tickets, and ensure that the purchaser verbally accepts the details as correct.
• Ensure that ticket purchasers are made aware of their responsibility to adhere to passport and visa requirements and explain such if and when applicable.
• Assist ticket purchasers in a professional, friendly and helpful manner according to the sales competencies listed under “related job requirements”.

 

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