Parts Manager

Job Description

 The purpose of the position is to manage an organised and efficient parts department, and ensure effective parts availability through process management and accurate stock inventory control; providing a return on dealer capital invested in parts to achieve profitability, dealership Aftersales objectives and customer satisfaction.

Position Overview

To manage an organised and efficient parts department, and ensure effective parts availability through process management and accurate stock inventory control; providing a return on dealer capital invested in parts to achieve profitability, dealership Aftersales objectives and customer satisfaction.

Specific Role Responsibilities

Key Duties and Responsibilities: PARTS: - • Ensure profit target achievement and return on dealer capital invested in parts inventory. • Achieve industry leading standards of parts process efficiency and stock control. • Manage inventory within the Parts area, ensuring that stock levels are optimal, and all inventory-related processes are adhered to. Establish individual parts inventory levels and balance them for maximum turnover. • Ensure that parts inventory turns are a minimum of 12 -14 times per year. • Prospecting new business. • Accomplish objectives using proper purchasing procedures, inventory control, staff resource utilization, security, pricing, selling tactics, displaying and advertising. • Prepare and administer an annual operating budget for the parts department. • Maintain a balanced inventory consistent with the requirements of the service department, ARC, wholesale accounts and the public. • Establish pricing parameters in each customer category that generate enough gross profit to produce a satisfactory profit while maintaining customer loyalty. • Monitor and manage inventory to minimize obsolescence. • Manage and ensure stock order procedures are per manufacturer’s processes. • Ensure that stock orders represent at least 70-80 % or OEM required equivalent percent of all orders. • Ensure that the Motus policy on the special ordering of parts is implemented and adhered to. • Analyze sales, expenses and inventory monthly to maintain profit goals. • Develop and administer a wholesale parts program to produce profit. • Work with the Service Manager and ARC Manager to ensure a timely turnaround of parts needed for internal jobs. • Provide technical assistance to parts department employees. • Monitor daily reports and sales productivity; including tracking lost sales. • Assists in the collection of past-due accounts. GENERAL: - • Ensure the highest level of customer satisfaction, service level achievement, and customer retention. • Responsible for achieving the annual budget of Parts Department. • Manage financial (e.g. cash/debtor payments not outstanding more than the Motus specified time period; credit and stock adjustments signed off in accordance with business policy, etc.) and non-financial risk (e.g. compliance with the OHSA) within the departments. • Maintain good housekeeping within the department/ dealership environment as well as departmental vehicle/s. • Manage and improve environmental, health and safety standards. • Hold weekly department meetings to ensure effective communication. • Lead, manage, mentor, attract, retain, develop and monitor the performance of all parts department staff. • Understands, keeps abreast of, and complies with changes in legislation and/or regulations that may affect parts sales.

Qualifications and Experience

Experience Required: • 8+ years relevant Parts experience in the automotive industry. • A minimum of 3-5 years of relevant parts management experience in the automotive industry. Minimum Qualification/s Required: • Matric/Senior Certificate • Recognised relevant industry related qualification (or working towards) – highly desired. • Recognised Management Diploma or Certificate – an advantage. Other Requirements: • Valid, unendorsed driver’s license and the ability to competently and legitimately drive. • Computer literate • An effective understanding of financial budgeting and forecasting principles. • An effective understanding of relevant technology and systems. • An effective understanding of the Environmental and Occupational Health & Safety Acts.

Skills and Personal Attributes

Skills and Expertise Required: • Have sound communication skills in English and language commonly spoken in the area (speak & write). • Interpersonal competence; effective at working with people. • Leading, supervising and people management competence. • Tactical parts management skills and expertise. • Planning and organising • Commercial acumen and thinking. • Mechanical insight • Systems- and process-oriented • Analytical • Problem solving skills • Delivering results and meeting customer expectations. • Coping with pressure and setbacks. • A team player • Decision making and action orientated. • Conflict resolution • Impact and Influencing Personal Attributes: • Initiative • Perseverance • Adaptability • Some who values and builds relationships. • Alignment with the brand. • Positive thinking