(Part Time) Bookings Administrator

SUMMARY:
Our client a “voluntourism” travel agency who provides international volunteer travel programs for conservation organisations in Africa has an opportunity available for a Sales and Bookings Administrator position. The successful candidate will liaise with volunteers from around the world and coordinate travel requirements, programs and bookings with conservation and community program partners in Zimbabwe, South Africa, Mozambique, Namibia and Malawi.
This is a work from home part time role (approximately 25 hours per week) and we are specifically looking for a Mauritius based employee who is already living in Mauritius with a valid work permit.

POSITION INFO:
Qualification / skills and experience required:

• An interest in wildlife and travel experience is advantageous, but full training will be given. There may also be opportunities for travel across Southern Africa.
• Excellent written and oral English language skills to communicate with prospective volunteers.
• Experience with international travel is required (experience living / travelling in Africa would be advantageous)
• IT proficiency: candidates must confidently use MS Office packages (Outlook, Word and Excel in particular)

• Responding to programme enquiries - being the first point of contact for clients looking for more information about our projects.
• Providing up-to-date information to clients looking to join volunteer programmes.
• Maintaining sales and bookings reports.

• Management of all post-booking administration:
• Answering queries.
• Following up on payments and travel documents.
• Maintaining booking schedules and client records.
• Project liaison with programmes across Southern Africa.
• Post-travel follow-up: sending, collating and distributing feedback.

• Creating and sending quotes.
• Entering client information in accounting software.
• Liaising with projects for updates and ensuring that changes are communicated to clients and the marketing team.