PATIENT SERVICES MANAGER (HOSPITAL)

Ensure effective quality management and customer care:

• Monitoring and improving quality metrics
• Managing data integrity and compliance to company working procedures
• Developing and maintaining relationships with stakeholders

Ensure effective people management:

• Demonstrating visible leadership skills 
• Actively leading meetings and ensure participation of all members in order to ensure ISO compliance
• Ensuring quality staff members are recruited to fill approved vacancies in accordance with the company’s transformation objectives
• Providing direction and inspiration to ensure staff are motivated and productive
• Managing and reviewing training plans  in order to enable talent development
• Managing the performance of staff through the performance improvement process
• Ensuring all transactional processing is complete in order to provide employee compensation and benefits
• Ensuring productive working relationships are supported with minimum IR issues
• Ensuring all exit interviews are conducted in order to ensure the retention of staff
• Managing people in a manner that respects diversity and ensures a fair work-life balance to ensure employee wellness

Ensure effective and accurate billing:

• Driving the accurate and timeous billing process 
• Managing the bill auditing process 
• Ensuring compliance with the clinical code of conduct to ensure the accurate interpretation of a patient event

Ensure effective interpretation & application of contracts and funder rules:

• Managing the admissions department to ensure that they comply with the funder rules
• Managing the collection of outstanding co-payments from patients
• Reducing and managing the risks regarding patient based data

Facilitating effective cash flow management:

• Implementing processes from pre-admission to submission of an account to ensure targets are achieved
• Implementing cash management processes to prevent losses

Ensure effective operational capabilities:

• Managing and implementing business plans in order to ensure optimal functioning

Governance and risk management:

• Preparing and ensuring sound audit compliances to achieve optimum business ethics
• Participating and developing action plans within the risk management teams to appropriate the correct controls
• Support tip-off investigations