SUMMARY:
An Office Automation Company situated in Krugersdorp is currently seeking a JNR PA/Administrator/Service Controller.
POSITION INFO:
PA Duties:
Act as the primary point of contact for both the owners, managing all calls and inquiries.
- Handle incoming calls, emails and correspondence, ensuring prompt responses or appropriate delegation.
- Maintain filing systems and ensure documents are organised, up-to-date, and easily accessible.
- Prepare and edit documents, presentations and reports.
- Provide support for special projects and ad hoc tasks as required.
Administrative Duties:- Filing of all service related documents
- Filing all delivery & collection documentation for all services
- Emails and telephonic feedback calls
Service Calls - Manage incoming service calls with all required information (date, time, customer name, contact name, telephone number, address, machine serial and model number, etc.)
- Ensure that calls are dispatched
- Ensure technicians are following the Schedules
- Communicate with clients on status of call / awaiting spares etc.
- Ensure that constant communication is always maintained with customers regarding machines ready for collection, repairs, response times, awaiting parts, ETA’s, etc.
- Take full responsibility that when clients are given time frames for repairs, deliveries or collections that these are adhered to.
- Booking out stock, and booking in stock when received from suppliers
Qualities:Well presented
Well spoken
Reliable
Committed
Innovative
Fluent in Afrikaans and English
Responsible for opening and closing offices
Problem solving
Enthusiastic
Efficient record keeping – hard copy
Impeccable email correspondence and telephone etiquette (Written and Verbal Communication)
Accuracy is key in all admin functions!
Qualification:- Matric
- Three years’ experience in an admin role – We are looking for a candidate that shows attention to detail, accuracy, accountability and common sense.
