Outbound Customer Services Agent

Recruiter:

Hewitt Colenbrander Recruitment / HC Recruit

Job Ref:

DUR002081/CW

Date posted:

Wednesday, April 17, 2024

Location:

Prospecton, South Africa

Salary:

Monthly

SUMMARY:
DUR002081 – OUTBOUND CUSTOMER SERVICES AGENT (6 Month Contract) –PROSPECTON

Please note this is not a call center position- do not apply if you do not have experience in freight forwarding and exports!

Purpose of the Job:
To efficiently control and manage the entire file process for international trades in the logistics industry. This includes overseeing sailing schedules, managing bookings with shipping lines, handling necessary paperwork, and ensuring accurate and timely processing of all trade-related documents.

Required Qualifications

Matric.
Tertiary qualifications in logistics, maritime studies, or supply chain.

POSITION INFO:
Technical Competencies & Experience:

Maintain and update sailing schedules.
1-2 Years experience in the shipping industry.
Manage and monitor bookings with shipping lines, including daily stack date monitoring.
Process bookings and send booking confirmations to customers.
Handle hazardous applications and paperwork.
Invoice customers and process creditor invoices.
Submit RCG to SARS.
Track container movements and cargo release dates.
Handle AMS filing for the USA and ENS filing for Europe.
Issue telex releases as per SOP.

Behavioural Competencies:

Good communication skills – verbal & written.
Organization and time management skills.
Ability to work in a fast-paced, demanding environment.
Initiative and a sense of urgency.
Proactive and self-starter.
High attention to detail.
Skilled at multitasking.

IMPORTANT - Only shortlisted candidates meeting the above criteria will be considered. If you do not hear from us within two weeks of applying, please consider yourself unsuccessful.

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