Outbound Customer Service Agent

Recruiter:

SHARON NUROCK RECRUITMENT CC

Job Ref:

DUR003182/NA

Date posted:

Tuesday, June 10, 2025

Location:

Durban, South Africa

SUMMARY:
Our client, a long-standing market leader in the logistics industry, currently seeks your Exports Customer Service experience to control and manage the entire file process for their trades.

POSITION INFO:

Requirements:

Matric essential.
Degree or Diploma in Supply Chain or Shipping and Logistic, a strong preference.
Microsoft Office essential.
Previous experience in Export Trade Lane Control.

Key Performance Areas:

Maintain and update sailing schedule.
Manage and monitor bookings with shipping (include monitoring daily stack dates).
Process bookings and send booking confirmation to customers.
Follow up on quotes to fill up under utilised containers.
Clear Internal Sentry (latency) reports.
Strategic container planning to get the best utilisation per container.
Handle hazardous applications/paperwork.
Send transport and packing instructions to warehouse and transporter.
Send empty depot releases to shipping line prior to container collection.
Receive all required shipping documents: Shipping instruction / Bill of entry prior to packing / Commercial invoice / packing list and fumigation certificate.
Process shipping lineâs shipping instruction.
Prepare required trade documents (e.g. CNCA for Luanda).
Process creditor invoices.
Submit RCG to SARS
Release bills for customer collection.
Process cargo dues.
Process acquittals to shipping line.

Key Competencies:

Ability to work in a fast-paced, demanding environment.
Excellent time management skills
Attention to detail.
Ability to use initiative.
Skilled with a sense of urgency.

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