Outbound Call Centre Manager

Recruiter:

Energy At Work

Job Ref:

3332476013

Date posted:

Tuesday, June 21, 2022

Location:

Randburg, South Africa

SUMMARY:
-

JOB DESCRIPTION:

One of the largest Financial Service companies are currently a Call Centre Manager to manage Team Leaders and Consultants

Responsibilities:

To lead, manage and ensure the effective and efficient operation of the Outbound Sales Call Centre.
Implement divisional strategy, policies and procedures to achieve set goals (revenue targets), quality, and compliance, people development and performance management through innovative solutions.
Meet and exceed stipulated financial targets as they pertain to campaign under management;
Meet and exceed primary sales key performance metrics across a balanced scorecard encompassing people, process, financial and stakeholder metrics;
Management of joint business objectives in tandem with Quality, Compliance, HR, Information Technology and Client stakeholders across agreed, defined service levels;
Optimize divisional operational productivity outputs as per agreed campaign performance remediation plans;
Meet operational expenditure relative to agreed budgets;

Requirements:

Grade 12
Bachelor’s Degree or equivalent in Business or a related field advantageous
Proficient in Microsoft packages

Minimum 5 - 10 Years’ experience in Sales Environment/ Cellular Industry;
Minimum 3 - 5 Years’ experience in Leadership role;
Good commercial understanding/awareness of best practice of outbound sales.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Call Centre Agent Mass Market
Location: Sandton
Salary: -
3 days ago

Call Centre Agent Individual Life
Location: Sandton
Salary: -
3 days ago

Call Centre Agent Combined Sales
Location: Sandton
Salary: -
10 days ago

CRM / Lead Generator â Motor Dealership - Gauteng; Menlyn
Location: Menlyn
Salary:
Remuneration: Market RelatedNote: Must be fluent in Afrikaans Purpose Of The Job:A well-established and highly successful franchised motor dealership is seeking an energetic, customer-focused, and target-driven CRM / Lead Generator to join their team. The successful candidate will be responsible for identifying, qualifying, nurturing, and managing prospective vehicle buyers while creat...
10 days ago

Operations Manager
Location: Bedfordview
Salary: 1200000 Monthly
We are seeking an experienced and results-driven Operations manager – Recoveries to lead and optimize call centre operations within a fast-paced collections environment.The successful candidate will be responsible for driving operational excellence, improving recovery performance, managing large teams, and ensuring exceptional service delivery. This role requires a strategic leader with stro...
12 days ago

Sales Development Representative
Location: Johannesburg
Salary: R24,000 per month negotiable
The Sales Development Representative is responsible for creating qualified pipeline through disciplined outbound prospecting, high-volume calling, structured follow-up, and clean CRM execution.
17 days ago

Call Centre Manager, Gauteng
Location: Johannesburg
Salary: R15 000 Monthly
We are seeking a call centre Manage for a permanent vacancy based in Roodepoort, Gauteng
26 days ago

Telesales / Lead Generator
Location: Midrand
Salary: R8 000 Monthly
**Please Note: This role is office based and it’s open to race Our client, a growing business technology solutions provider specializing in office automation, telecommunications and IT solutions is looking for an experienced and commercially driven Telesales / Lead Generator to identify opportunities, engage prospective clients and develop qualified leads into genuine sales opportunitie...
10 days ago

Call Center Sales Agent
Location: Houghton Estate
Salary: Market related
Sales agent call centre
36 days ago

Digital Servicing Agents
Location: Johannesburg
Salary: 14000 Monthly
ð Join one of South Africa's leading banks in Johannesburg CBD as a Digital Support Agents (Customer Services)! ð
65 days ago

Outbound Call Centre Manager

Similar jobs you might be interested in:

Create a free job alert for Outbound Call Centre Manager in Randburg

Jobseekers

Recruiter

General