Outbound & Inbound Call Center

Recruiter:

Consolidated Wire Industries

Job Ref:

Coc11

Date posted:

Friday, March 4, 2022

Location:

Johannesburg, South Africa

Salary:

200000

SUMMARY:
NEW POSITIONS

JOB DESCRIPTION:

Call Center Representatives work in a call center setting surrounded by other call center employees answering customers’ questions and referring them to the necessary resources to solve their problems. They usually follow a script with prepared responses based on customer’s questions and replies. After working closely with the customers to resolve their issues, some Call Center Representatives may try to sell additional products that may benefit the customers and may receive additional compensation for this sale.

Most Call Center Representatives are responsible for keeping records of information received in conversations and log it into the call center database.

Adaptability and flexibility
Comfortable working in fast-paced environments
Troubleshooting skills, either basic or advanced, depending on the role and industry
Computer literacy
Phone skills, including familiarity with complex or multi-line phone systems
In-depth knowledge of a company’s products and/or services
Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
Ability to speak multiple languages, especially those common among callers

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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