Organizational Effectiveness Manager

SUMMARY:
A well-established Workman’s Compensation Solutions provider based in Groenkloof is seeking a Organizational Effectiveness Manager / Continuous Improvement Manager with a BA or MBA in business and/or project management. Must have 5 years management experience in a service-oriented production / project environment. Experience with injury-on-duty claims management will be beneficial as well as experience within the medical industry.

POSITION INFO:

Minimum requirements:

• Tertiary degree in business and/or project management.
• 5 years management experience in a service-oriented production / project environment.
• Experience within the medical industry will be an advantage.
• Experience with injury-on-duty claims management will be beneficial.
• Analytical abilities with full competence in the use of various tools/techniques to evaluate and/or optimise production processes.

Responsibilities include but are not limited to:

• Managing of direct reports including all related HR functions e.g., performance agreements, disciplinary procedures, adherence to company policies, etc.
• Recruitment and on -the -job training of staff.
• Work with the COO and IT manager to optimize the automation of production process, and Continuous enhancement of production reporting statistics and mechanisms.
• Together with the other Unit managers ensure continuous revision and enhancement of internal training programs.
• Ownership of the entire production process.
• Ensuring that all procedures are followed and that all production goals are met.
• Ensuring that all standard operating procedure are fully documented and kept updated.
• Management of production throughput and incentives.
• Providing feedback to Management in scheduled meetings as well as on request.
• Continuous skills development of all direct reports and production staff.
• Ensuring that proper quality control procedures are implemented and maintained throughout all operational processes.
• Perform weekly quality checks on work processed for the week with the aim of eliminating errors.
• Analysis of all metrics in the production environment with the aim to identify problems, enhance processes and optimize claims collection and finalization.
• Take ownership of all internal training programs.
• Review existing training program and restructuring the content of internal programs (beginner, intermediate, advanced).
• Conduct internal training sessions with the support of the other trainers to upskill staff at all levels of the company.

Danielle Snyman 

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