Operations and Technical Support Analyst

Recruiter:

Network Recruitment

Job Ref:

ITE006945/DEP

Date posted:

Wednesday, July 16, 2025

Location:

Johannesburg, South Africa

Salary:

350 000 Annually

SUMMARY:
A growing player in the Fintech space is on the hunt for an Operations and Technical Support Technician based in Johannesburg. (2+ years of IT support experience and Microsoft Azure knowledge are non-negotiable.) This is your chance to work with cutting-edge cloud infrastructure and provide high-quality support in a collaborative, fast-paced environment.

POSITION INFO:
You’ll play a key role in ensuring smooth operations across custom-built applications and Azure infrastructure, all while working with a team that values initiative, problem-solving, and client satisfaction.

Qualifications:

IT-related qualification or relevant Certification (CompTIA, Microsoft, etc.)
Microsoft Azure Fundamentals Certification (advantageous)
ITIL Foundation Certification (beneficial)
A+ / N+ or equivalent entry-level support qualifications

Requirements:

Minimum 2 years in an IT Support or Technical Support Analyst role
Experience with Microsoft Azure (Active Directory, VMs, and Storage)
Basic PowerShell scripting for automation or troubleshooting
Familiarity with Windows Server environments
Working knowledge of networking basics (DNS, DHCP, IP, VPN, and Firewalls)
Experience using ticketing systems (e.g., Jira)

KPA’s:

Provide 1st and 2nd line support for internal infrastructure and custom applications
Resolve Azure-related issues and perform routine server support
Log, manage, and resolve incidents through a ticketing system
Offer clear and professional support to clients via MS Teams or phone
Escalate unresolved or complex problems to relevant internal teams
Maintain and update technical documentation and knowledge base
Prioritize tasks in line with Service Level Agreements (SLAs)

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