Operations Technician

Location: Stellenbosch, South Africa
Salary: R15 000 plus phone
Recruiter: Merand Corbett & Associates
Job Ref: CPT000264/SG
Summary: Strive for service success that improves customer satisfaction and should display a willingness to learn and to share knowledge on a day to day basis.

 

 

Job Description

RESPONSIBILITIES

  • Providing service and customer support during field visits or dispatches
  • Managing all on site installation, repair, maintenance and test tasks
  • Diagnosing errors or technical problems and determining proper solutions
  • Tie workflow to schedule
  • Produce timely and detailed service reports
  • Document processes
  • Operate vehicle in a safely manner and use field automation systems
  • Follow all company filed procedures and protocols
  • Cooperate with technical team and share information across the organisation
  • Comprehend customer requirements and make appropriate recommendations and/or briefings
  • Build positive relationships with customers

 

DUTIES & KNOWLEDGE

  • Completed A+ or N+ course
  • Completed N3 / N4 course (Electrical / Electronics)
  • CCTV Installation and maintenance experience
  • Access Control Installation and maintenance experience
  • Working knowledge of Ethernet and wireless computer networks
  • Working knowledge of MySQL databases, Linux (Ubuntu server) and Windows
  • Experience working with Java is advantageous
  • Fault finding on Access Control and Time & Attendance Systems (Including hardware & software components)
  • Installation of POS terminals (including OS & applications)
  • Support and troubleshooting of installed hardware and software
  • Troubleshoot, test, repair and service technical equipment
  • Maintenance and installation of various other hardware solutions and systems as required

 

MINIMUM REQUIREMENTS

  • 2 - 3 years’ proven experience
  • Code 8 driver''s licence & own reliable transport - essential
  • Excellent verbal and written communication skills (English & Afrikaans)
  • Neat and presentable, reliable and responsible with good problem solving ability
  • Familiarity with mobile tools and applications
  • Good timekeeping skills

 

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