Operations / Site Supervisor

Purpose of the Role : Management of Temporary Associates in line with Client Service Level Agreements and Legislative compliance obligations.

Requirements:

Grade 12

Tertiary Education (an advantage)
Previous experience within the Recruitment Industry is essential
Own vehicle is essential

Key Performance Indicators
Effective Associate Recruitment and Management

• Build and Maintain Client Relationships
• Associate Attendance Management and Reporting
• Management of Cost to Serve Client (Maintain Margins)
• Maintain Organizational Compliance

Daily Activities:

Client Service:

Clients serviced according to Service Level Agreements. Associate Service:

• Effective recruitment to competently meet Client requirements.
• Manage Legal and Financial Risk through Statutory and Legislative Compliance adherence.

Recruitment:
Maintain updated Associate Database specifying details of suitably competent Associates.

• Induction: Ensure that Associates fully understand, and comply with, specific Client Rules and Regulations.
• Associate Care: Ensure workplace Health & Safety compliance and follow IOD procedures when required.
• Record Keeping: Maintain Invoice & Associate Files to include all Mandatory Information.
• Associate Attendance Monitoring: Daily Attendance/Absenteeism Timesheet recording and Status.
• Internal Procedural Compliance: Participate in inter-departmental procedures with strict adherence to deadlines thereby ensuring accurate and timeous Associate earnings payments and Client Invoicing.
• Support Organizational Development through communicating possible new and existing Client growth requirements to National Operations Manager.
• Teamwork: Build and support relationships with Clients and Associates; and between your Branch and Payroll/Finance colleagues thereby contributing towards quality service delivery.