Operations Manager - Zanzibar

KEY OUTPUTS:

•             Ensure you wear the correct uniform and that you are well presented at all times.

•             Ensure high standard of personal hygiene.       

•             Be friendly, considerate and greet all guests and staff  

•             Maintain open lines of communication with other staff

•             Support the Senior Management in overall responsibility for the effective management

•             Assist in training and developing of staff as necessary

•             Work closely with the Management team to ensure a seamless daily operation.

•             Placing daily operational orders in a timely and budget-sensitive manner, delegate as necessary.

•             Participation in the management, implementation and updating of the lodge FBC to-do lists

•             Ensure that an environment, where the company standard is continuously met and visible throughout the daily functioning of the lodge

•             Ensure lodge styling guide and styling updates are documented and work closely with the

Hospitality training team to ensure clear communication

•             Ensure that administrative functions within the camps are maintained and monitor beverage control

•             Ensure that guest information and requests are shared and gathered for all guests arriving or departing to properties

•             Checking in and out all guests

•             Assist with checking guests rooms and that guest areas are neat at all times

•             Host/interact with guests daily and communicate feedback if necessary

•             Be aware of & make your chefs aware of special dietary needs and special occasions

•             Assist with Uniform orders and issues. Ensure all staff are wearing correct uniform at all times

•             Oversee all Food and Beverage aspects of the lodge and be sure they are to company standard.

•             Manage day to day guest itineraries & activities, ensuring guest delights happen daily and clear,

effective communication between all departments happen

•             Attend management meetings

•             Lead the green team and conservation initiatives on the island

•             Keep the region informed on company stories regularly

•             Assist with Social media and other PR related communication

•             Manage Staff Delight activities, including activities and staff swaps

•             Allow for flexible work hours                                       

•             Pay close attention to day sheet information such as dietary requirements and medical

requirements for guests, eg. Bad back, Room configurations, pre-booked activities.

•             Assist in checking the lodge forecast and other office administration

•             You must work towards the sustainability of each department and of the company (reduce waste and care for company property)            

•             Go the extra mile for guests and staff                          

•             Be flexible when receiving unexpected requests from guests

•             Connect with guests daily to ensure they are happy and having a personalized experience.

•             Be motivated, friendly and proactive when dealing with lodge operations and guests expectations

•             Be responsible for upholding the standards within the lodge

• Communicate regularly and effectively with staff & other departments

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):

•             Higher Diploma or Bachelor’s Degree in Hospitality Management

•             3-4 years’ experience in food, beverage, operations

•             Computer literate

•             Fluent in English (oral and written)

COMPETENCIES REQUIRED:

•             Analysis and problem solving

•             Proactive work ethic

•             Take pride in personal appearance

•             Critical thinking – always maintain a high level of professional scepticism

•             Attention to detail

•             Good communication skills

•             Good interpersonal skills

•             Sense of urgency

•             Passionate about guest delight

•             Diligence and self-motivation to meet deadlines and keep on top of your job

•             Willingness/ability to share information and teach and inspire others

•             Must be able to work under pressure, must be accurate, customer focused, and have a positive outlook, excellent team player, committed, hardworking and eager to learn.

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