Operations Manager - Sandton

Knowledge, Skills and Abilities Required:

Operations experience in Property – Not required, but increases applicants chance of success.

Great technical knowledge & Customer focused attitude.

Excellent written, verbal, interpersonal and organizational skills.

Numeracy and financial skills and appreciation.

Computer literacy.

Ability to adapt to a variety of environments and work demands.

Ability to maintain a high level of sensitivity to client and tenants needs.

Willingness to work additional hours as the demands of the job might indicate.

Minimum Job Qualifications Required:

Matric.

Minimum 2 years operations or similar experience.

MDA or similar experience (preferable).

Principal Duties and Responsibilities:

Daily Responsibilities:

Creating and/or following procedures and policies that ensure scheduled and ad hoc maintenance is completed in a timely fashion.

Addressing and maintaining all Freshdesk tickets that have been logged.

Identifying and reporting developmental issues to senior management.

Monitoring Freshdesk tickets and prioritising urgent tickets, turnaround time of 24 hours with regards to ticket feedback.

Liaising with customers, as well as internal personnel including the maintenance team.

Strong analytical skills and attention to detail.

Good business acumen for problem solving and dealing with maintenance queries/issues.

Confidence to deal with a range of stakeholders.

Excellent time management skills and ability to prioritise a demanding workload.

Proven track record of making successful decisions.

Familiarity with data entry and analysis.

The ability to listen and negotiate winning solutions.

Updating of maintenance schedules.

Managing the on-site handymen, including all overtime submissions to head office.

Managing move-in and move-out out inspections.

Managing cleaning, security, gardening, and waste management contractors (and possibly others) in line with SLA.

Purchasing maintenance supplies for the property and on-site handymen.

Snagging and de-snagging of premises and common areas.

OHS Act compliance on site.

Filing of all correspondence in respect of the above.

Ticketing system administration.

General Administration.

Monthly & Annual Responsibilities.